Dylan Morro
Apopka,FL
Summary
Motivated and adaptable professional with over four years of digital operational experience. Demonstrated ability to effectively manage large volumes of cases, ensuring meticulous organization, tracking, and communication from intake to execution. Proactive self-starter constantly seeking innovative processes and opportunities to enhance efficiency and contribute to both individual and team objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Property Manager
Self-Employed
09.2024 - Current
- Engaged in selling/renting out multiple personal residential realty owned in the Orlando, FL area
- Introduced prospective tenants to types of units available and performed tours of premises
- Monitored progress of construction and maintenance projects, notifying individuals of updates, delays and schedule changes
- Collaborated with real estate agents and brokers to showcase properties effectively and efficiently
Workflow Operations Specialist, Advisor Services
Charles Schwab
09.2021 - 09.2024
- Managing an average of 300 cases weekly based on client and investment advisors needs
- Processing cashiering functions, account maintenance, client verification, and many other case types
- Prioritizes high priority cases daily to ensure deadlines are met
- Communicates with advisors weekly to build rapport and manage expectations and understand needs
- Exceeds daily productivity performance metrics set by my leadership
- Utilizing both internal and external resources to accurately complete my tasks efficiently
- Handling of confidential and risk centric information professionally
Help Desk/Dell Tech Support
Alorica
06.2020 - 09.2021
- Managed an average 150 support cases weekly while meeting performance benchmarks
- Managed Salesforce ticketing system to assist in client resolution
- Actively supported customers throughout the call, managing both immediate support and follow-up needs
- Experience pertaining to general PC knowledge as well as Dell software and applications
- Handled both inbound and outbound calls to support customer and client services
- Acuity to learn new products and technologies fast and efficiently
- Provide excellent customer service to clients through all aspects and resolve their technical issues to completion
OSP/Lead Equipment Engineer
JoeMax Telecom
05.2018 - 06.2020
- Oversaw deliverable buildout, averaging10 assignments daily
- Managed logistics for equipment orders from sourcing to purchasing to delivery
- Created equipment wiring diagrams for fiber optic network projects
- Drew engineering designs of how the equipment rack should look for our techs
- Worked on projects that were in “rings” connected by a serving node and adding their fiber distances onto the deliverables
Education
Bachelor of Science - Information Technology
University of Central Florida
Orlando, FL12.2018
Skills
- Microsoft Office Suite
- Adobe Acrobat DC
- Salesforce
- Dropbox
- AutoCAD
- Adobe Photoshop
- Amazon AWS
- Property management
- Customer Service Management
- Client Relationship Management
Certification
- CompTIA Security+ anticipated in February 2025
Timeline
Property Manager
Self-Employed
09.2024 - Current
Workflow Operations Specialist, Advisor Services
Charles Schwab
09.2021 - 09.2024
Help Desk/Dell Tech Support
Alorica
06.2020 - 09.2021
OSP/Lead Equipment Engineer
JoeMax Telecom
05.2018 - 06.2020
- CompTIA Security+ anticipated in February 2025
Bachelor of Science - Information Technology
University of Central Florida
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