Dylan Murphy
Burlington,NC
Summary
Dynamic professional with extensive experience in advanced problem-solving techniques and system optimization. Adept at leveraging diagnostic tools and collaborative strategies to enhance operational efficiency. Proven ability to deliver high-quality results through effective teamwork and technical expertise in diverse environments. Committed to driving continuous improvement and innovation, ensuring organizational goals are consistently met. Recognized for a proactive approach to challenges, leading to sustainable solutions and enhanced productivity.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Senior Technician
Safelite AutoGlass
02.2025 - Current
- Led a team of technicians to execute timely and precise auto glass installations and repairs.
- Conducted regular performance evaluations of team members to ensure adherence to quality standards.
- Team Leadership: Direct and guide a team of technicians in performing auto glass installations and repairs.
- Technical Guidance: Provide technical support and ensure adherence to installation standards and safety protocols.
- Quality Control: Oversee the quality of work, ensuring efficient, timely, and high-quality service.
- Customer Interaction: Communicate with customers to explain procedures, discuss service expectations, and ensure satisfaction.
- Operational Tasks: Manage tasks such as route planning for mobile jobs, van maintenance, and tool preparation.
- Safety & Compliance: Ensure safety protocols are followed and proper paperwork is completed and submitted.
- Maintaining KPIs: Installing 25+ glass units a week, obtaining a minimum OPTI fit score of 86%, Reaching a minimum NPS score of 88%, and maintaining less than a 1% quality report.
Senior Technician
Safelite AutoGlass
10.2024 - Current
- Glass Services: Performing efficient, high-quality vehicle glass repair and replacement.
- ADAS Calibration: Recalibrating Advanced Driver Assistance Systems using company-provided tools.
- Tool Proficiency: Operating Safelite-specific tools like the True Seal, Ezi-Wire, Glass Table System (GTS), and mobile resource management (MRM) technology.
- Customer Interaction: Communicating with customers in-person, via text, and on the phone, and promoting promotional items.
- Mobile Operations: Safely operating a company fleet vehicle to travel to customer locations.
- MEETING KPIs: Installing 25+ glass units a week, obtaining a minimum OPTI fit score of 86%, Reaching a minimum NPS score of 88%, and maintaining less than a 1% quality report.
Technician
Safelite AutoGlass
08.2023 - Current
- Glass Services: Performing efficient, high-quality vehicle glass repair and replacement.
- 18 replacements/week, less than 2% quality issues and 86% customer satisfaction rating
- ADAS Calibration: Recalibrating Advanced Driver Assistance Systems using company-provided tools.
- Tool Proficiency: Operating Safelite-specific tools like the True Seal, Ezi-Wire, Glass Table System (GTS), and mobile resource management (MRM) technology.
- Customer Interaction: Communicating with customers in-person, via text, and on the phone, and promoting promotional items.
- Mobile Operations: Safely operating a company fleet vehicle to travel to customer locations.
Financial Representative
Northwestern Mutual
06.2023 - 08.2023
- Call 100 prospects a day and set 20 appointments/week
- Client Consultation: Meet with clients to understand their financial situations, goals, and risk tolerance.
- Financial Planning: Develop comprehensive financial plans covering areas like investments, retirement, estate planning, and insurance.
- Client Education: Educate clients on financial options, potential risks, market trends, and how to manage their assets effectively.
- Relationship Building: Foster long-term relationships with clients by providing expert advice and excellent customer service.
- Compliance and Regulations: Stay informed about financial laws, regulations, and market conditions to ensure ethical and compliant practices.
- Sales and Support: Guide clients through financial products and services offered by their firm, and potentially handle basic financial transactions.
Line Cook
The Jockey Club
02.2023 - 06.2023
- Station setup and stocking: A line cook's day begins with mise en place, or getting everything in its place. This includes stocking the assigned station with all necessary food items, supplies, and equipment before service begins.
- Food preparation: Line cooks prep and assemble meal components, which can include chopping vegetables, cutting meat, or preparing sauces and other ingredients.
- Cooking and plating: They cook menu items to order, following standardized recipes and presentation specifications to ensure quality and consistency. They may use a variety of cooking techniques, such as grilling, frying, and sautéing.
- Speed and timing: In a fast-paced kitchen, line cooks must work efficiently and cooperatively with other staff to ensure that all dishes for a single table are ready simultaneously.
- Cleaning and sanitation: Maintaining a clean and organized workstation is crucial. Line cooks are responsible for sanitizing surfaces, equipment, and utensils and following all food safety and sanitation regulations throughout their shift.
- Inventory management: They assist with inventory counts by tracking their station's supplies and reporting shortages to the kitchen manager or chef.
- Collaboration: Line cooks must communicate effectively with the executive chef, sous chef, and servers to ensure a smooth and efficient flow of orders.
- Closing procedures: At the end of a shift, line cooks are responsible for properly closing their station, which includes cleaning, sanitation, and food storage.
Maintenance Manager
Greystar property management
06.2022 - 02.2023
- Strategic Planning: Develop maintenance schedules, create annual maintenance calendars, and establish relationships with maintenance service providers to balance preventive and reactive needs.
- Resource Allocation: Manage maintenance budgets, optimize the maintenance team structure, negotiate with vendors, and maintain appropriate inventory levels for routine tasks.
- Team Coordination: Lead and manage maintenance technicians and property maintenance workers, delegating tasks and managing relationships with external service providers for specialized work.
- Performance Monitoring: Track maintenance activities, analyze processes, and measure customer satisfaction to continuously improve property operations.
- Tenant Relations: Respond to tenant maintenance requests, ensure timely repairs, and maintain the overall quality of the property to attract and retain tenants.
- Technology Integration: Implement property management and maintenance software to streamline task tracking, automate requests, and improve operational efficiency.
Maintenance Technician
greystar
06.2021 - 06.2022
- Routine maintenance and repairs: Responding to work orders and completing tasks such as repairing drywall, fixing plumbing leaks, patching roofs, and replacing fixtures.
- Unit turnover and preparation: Preparing vacant units or spaces for new tenants, which may include painting, cleaning, and repairing appliances.
- Preventive maintenance: Performing regular inspections and servicing of critical building systems to prevent breakdowns and extend the lifespan of equipment, such as HVAC units and plumbing.
- Groundskeeping and exterior upkeep: Maintaining the exterior appearance of the property through tasks like landscaping, mowing, trimming, and snow removal.
- Emergency response: Being available for on-call duties to respond to after-hours emergency issues, such as power outages or major leaks.
Home Improvement Laborer
Murphy's 1 on 1 contracting
01.2017 - 06.2021
- Site preparation and demolition: Clearing work areas of debris and hazards, covering floors, and demolishing existing structures such as walls, cabinets, and fixtures.
- Material handling: Loading, unloading, and transporting heavy materials such as lumber, drywall, tiles, and bags of concrete to the proper location on the job site.
- Construction assistance: Working closely with skilled tradespeople by handing them tools, holding materials in place, and assisting with installations.
- Basic repairs and installations: Under supervision, performing general tasks such as drywall patching, sanding, painting, and basic installation of items like windows or trim.
- Site cleanup: Ensuring the job site is clean and organized throughout the project and performing thorough cleanup at the end of the day.
- Tool maintenance: Assisting with the maintenance and upkeep of tools and equipment.
- Equipment operation: Operating basic hand tools and power tools like drills, saws, and measuring devices. With proper training, some may operate heavier machinery.
Education
Bachelor of Science - Marketing
Roger Williams University
Bristol, RI01.2021
Skills
- Customer service expertise
- Troubleshooting skills
- Proficient in written and oral communication
- Mechanical knowledge
- ADAS calibrations
- Sales
- System installations
- Leadership
- Conflict resolution
- Team motivation
- Time management
- Attention to detail
- Electrical systems
Accomplishments
- Led a team of operators to set the average fastest operation time and quality yield from start to finish.
- Supervised team of 2 staff members.
Certification
- ADAS certified, Safelite Autoglass - August 2023-Current
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balance401k matchPaid time offPaid sick leaveCareer advancementTimeline
Lead Senior Technician
Safelite AutoGlass
02.2025 - Current
Senior Technician
Safelite AutoGlass
10.2024 - Current
Technician
Safelite AutoGlass
08.2023 - Current
Financial Representative
Northwestern Mutual
06.2023 - 08.2023
Line Cook
The Jockey Club
02.2023 - 06.2023
Maintenance Manager
Greystar property management
06.2022 - 02.2023
Maintenance Technician
greystar
06.2021 - 06.2022
Home Improvement Laborer
Murphy's 1 on 1 contracting
01.2017 - 06.2021
Bachelor of Science - Marketing
Roger Williams University