Dylan C. Myers
Customer Service Expert
Bedford
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Roadside Assistance Dispatcher
Roadside Rescue
12.2024 - Current
- Answering 100+ inbound calls daily from stranded motorists in need of roadside assistance
- Effectively dispatch tow trucks according to customer's needs and location
- Boosted client retention rates by providing exceptional customer service during stressful situations.
- Continuously updated internal databases with accurate caller information, aiding in long-term service analysis and improvements.
- Coordinated with tow truck drivers and service providers, ensuring efficient and timely assistance to stranded motorists.
- Enhanced customer satisfaction by promptly addressing and resolving roadside assistance requests.
- Utilized GPS technology to accurately locate stranded motorists, expediting the assistance process.
HVAC Technician
Johnston Cooling & Heating
05.2023 - 12.2024
- Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Kept accurate records of time and materials used for each job to compile into service reports.
- Traveled to job sites for both scheduled and emergency appointments.
- Worked overtime, holidays and weekends to accommodate company needs.
- Increased sales revenue by developing and implementing effective sales strategies.
Sales Associate
T-Mobile
11.2021 - 05.2023
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Answered customer questions about sizing, accessories, and merchandise care.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Customer Service Representative
Valvoline Instant Oil Change
09.2016 - 11.2021
- Assisted in every role including managerial, sales/customer service, vehicle maintenance (i.e, oil change, serpentine belt replacement, etc).
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Generated repeat business through exceptional customer service.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Assisted clients in understanding their vehicles'' maintenance needs better by providing comprehensive explanations of repair processes and answering any questions they had.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Liberty High School
Bedford, VA 04.2001 -
Skills
Detail-Oriented Data Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
We can easily forgive a child who is afraid of the dark. The real tragedy of life is when men are afraid of the light.
Plato
Timeline
Roadside Assistance Dispatcher
Roadside Rescue
12.2024 - Current
HVAC Technician
Johnston Cooling & Heating
05.2023 - 12.2024
Sales Associate
T-Mobile
11.2021 - 05.2023
Customer Service Representative
Valvoline Instant Oil Change
09.2016 - 11.2021
High School Diploma -
Liberty High School
04.2001 -
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