Dylan Nester
Blasdell,NY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision making skills and sound judgement to drive success. Dedicated to training and giving employees the tools they need for their own professional growth.
Overview
6
6
years of professional experience
Work History
Experience Supervisor
Best Buy
09.2023 - Current
- Brought operations from bottom ranking in the company to top quartile.
- Assisted with hiring and training staff store wide.
- Reinforced brand standards through effective coaching, development plans, and accountability.
- Able to flex between operations and sales and needed.
- Maintain the look and feel of the store to provide the best shopping experience.
- Able to use company wide tools to find solutions for complex customer issues while demonstrating empathy.
Process Shift Lead
Best Buy
10.2021 - 09.2023
- Trained new employees and delegated daily tasking and responsibilities.
- Completed store opening and closing key holder duties.
- Ability to resolve complaints and issues to maintain customer satisfaction.
- Cross-trained with all roles at the store including sales, customer service, admin, and geek squad home services.
- Maintain inventory integrity through research and maximizing available tools.
- Supported the other three Buffalo stores for call ins, remodels, and in home services.
Product Flow Specialist
Best Buy
11.2019 - 10.2021
- Unload, load, and process trucks.
- Process inbound and outbound drop shipments daily.
- Set planograms and troubleshoot displays.
- Validate counts of high value product.
- Maintain a safe and clean workplace.
Education
Associate of Arts - General Studies
ECC
Buffalo, NY04-2021
Skills
- Cross-functional team management
- Recruiting and interviewing
- Shift scheduling
- Performance management
- Inventory management
- Conflict resolution
Timeline
Experience Supervisor
Best Buy
09.2023 - Current
Process Shift Lead
Best Buy
10.2021 - 09.2023
Product Flow Specialist
Best Buy
11.2019 - 10.2021
Associate of Arts - General Studies
ECC
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