Dylan Norman
Manhattan,KS
Summary
Experienced professional with a Bachelor of Science in Sociology with a strong emphasis in Criminology and Psychology. Looking to leverage knowledge and education to secure a position to further cultivate training.
Experienced Banquet Server always looking to surpass expectations and achieve excellence. Enjoy providing positive customer experiences through energetic interpersonal communication. Team player who works well with staff and supervisors to satisfy customers.
Highly motivated server with five years of experience serving food to customers. Upbeat and friendly when greeting, serving and fulfilling requests of individuals. Speedy multi-tasker when serving many people at once.
Overview
4
4
years of professional experience
Work History
Banquet Server/Bartender
Hilton Garden Inn
04.2024 - Current
- Broke down complex tasks and delegated work to team members in order to most efficiently complete set up and serving tasks in a timely manner
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained flexible work schedule to meet event needs.
- Worked with banquet manager to coordinate event set up and schedule.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
LOAN COUNSELOR
Advanced Call Center Technologies, LLC
08.2022 - 09.2023
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Provided exceptional customer service throughout the entire loan process, addressing inquiries promptly and professionally.
- Explained very technical financial information to applicants in easy to understand language.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
- Assisted clients in navigating complex loan modification processes, ultimately achieving more favorable repayment terms.
- Maintained compliance with regulatory requirements through diligent documentation and accurate record-keeping practices.
CUSTOMER SERVICE REPRESENTATIVE
Juicy’s Vapor Lounge
01.2021 - 09.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
LINE WORKER
Florence Corporation
03.2022 - 08.2022
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Participated in training sessions to enhance skills and knowledge.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
- Used equipment properly to avoid workplace hazards or injuries.
- Ensured consistent product quality through rigorous quality control checks and adherence to company standards.
- Demonstrated flexibility in adjusting work hours or tasks according to fluctuating production needs or emergencies.
BARTENDER/SERVER
Mr. K’s Restaurant
06.2021 - 03.2022
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
RETAIL SALES CONSULTANT
Ecowater Systems
08.2020 - 02.2021
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Analyzed sales data to optimize strategies for reaching target demographics more effectively.
- Stayed up-to-date on industry trends to better educate customers on new products and offerings.
- Provided constructive feedback on product selection based on customer preferences which led to higher overall satisfaction rates among clientele.
- Contributed to improving team performance by sharing best practices in sales techniques during team meetings.
- Increased average transaction value through strategic cross-selling of complementary products.
Education
Bachelor of Science in Sociology - Criminology
Kansas State University
Manhattan, KS12.2021
Skills
- Team Leadership
- Food Service
- Schedule Preparation
- Staff Management
- Financial Management
- Microsoft Office
- Customer Service
- Critical Thinking
- Collaboration
- Problem Solving
References
- Autumn Drecker, Banquet Manager, Hilton Garden Inn, Manhattan Kansas- (785) 337-9948
- Michael Gustason- District Manager of Juicy's Vapor Lounge (1203 Moro Street, Manhattan, KS)- (785) 210-6500
- Lisa A. Melander, Ph.D.- Sociology Program Coordinator, Professor of Sociology at Kansas State University- (785) 532-6965- E-Mail: lmeland@ksu.edu
Timeline
Banquet Server/Bartender
Hilton Garden Inn
04.2024 - Current
LOAN COUNSELOR
Advanced Call Center Technologies, LLC
08.2022 - 09.2023
LINE WORKER
Florence Corporation
03.2022 - 08.2022
BARTENDER/SERVER
Mr. K’s Restaurant
06.2021 - 03.2022
CUSTOMER SERVICE REPRESENTATIVE
Juicy’s Vapor Lounge
01.2021 - 09.2022
RETAIL SALES CONSULTANT
Ecowater Systems
08.2020 - 02.2021
Bachelor of Science in Sociology - Criminology
Kansas State University
Similar Profiles
Peter E. JarvisPeter E. Jarvis
Executive Director of Housekeeping / Food and Beverage Coordinator / Assistant General Manager / Task Force Manager/ Welcome Desk Supervisor at TPI Hospitality/ First Hospitality/ Sherman Associates – Hilton Garden Inn Eagan/ Hilton Garden Inn Bloomington/ Canopy MinneapolisExecutive Director of Housekeeping / Food and Beverage Coordinator / Assistant General Manager / Task Force Manager/ Welcome Desk Supervisor at TPI Hospitality/ First Hospitality/ Sherman Associates – Hilton Garden Inn Eagan/ Hilton Garden Inn Bloomington/ Canopy Minneapolis
Moumita ChatterjeeMoumita Chatterjee
Complex Duty Manager at Hilton & Hilton Garden Inn Manyata Business ParkComplex Duty Manager at Hilton & Hilton Garden Inn Manyata Business Park
Patricia PullinPatricia Pullin
Front Desk Agent at Hilton Garden Inn/Hampton InnFront Desk Agent at Hilton Garden Inn/Hampton Inn
Poojith TDPoojith TD
Job Training at Hilton and Hilton Garden INNJob Training at Hilton and Hilton Garden INN
Victoria JonesVictoria Jones
Bartender at Sinkers LoungeBartender at Sinkers Lounge