Dylan Oliver
Brisbane,QLD
Summary
Dynamic professional with a proven track record at Outrayjus Pty Ltd, excelling in customer service and organizational skills. Mastered the art of team collaboration and operational efficiency, enhancing team productivity by implementing innovative organizational strategies. Demonstrated exceptional adaptability and safety awareness, significantly contributing to a positive and efficient work environment.
Overview
13
13
years of professional experience
Work History
Wharf Attendant
FuelFix
01.2022 - Current
- Oversaw the set-up and pack-up of shipping operations.
- Monitored the efficiency and safety related to hazardous product shipping, both in regard to the safety of staff and the environment.
- Managed the scheduling of staff on a varied and constantly shifting roster to ensure sufficient staff available for required workload.
- Carried out dangerous work tasks under a Work Instruction to ensure the job was completed quickly but prioritising safety of all staff.
Office Manager
Outrayjus Pty Ltd
06.2019 - 02.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Administration Officer
Outrayjus Pty Ltd
04.2017 - 06.2019
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Processed purchase orders, service contracts and financial reports.
Crew Trainer
McDonalds
08.2012 - 04.2017
- Taught new team members correct procedures for all areas of operations.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Maintained current knowledge of all team position requirements.
Education
Bachelor of Arts - Creative Writing
Queensland University of Technology
12-2024
Skills
- Customer service
- Time management
- Problem solving
- Team collaboration
- Organizational skills
- Product knowledge
- Adaptability
- Safety awareness
- Complaint handling
- Flexibility
- Dependability
- Operational efficiency
Timeline
Wharf Attendant
FuelFix
01.2022 - Current
Office Manager
Outrayjus Pty Ltd
06.2019 - 02.2022
Administration Officer
Outrayjus Pty Ltd
04.2017 - 06.2019
Crew Trainer
McDonalds
08.2012 - 04.2017
Bachelor of Arts - Creative Writing
Queensland University of Technology
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