Dylan Owens
Austin
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Detail Oriented, Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Clerk
Internal Revenue Service - Treasury Department
04.2024 - Current
- I was Clerk in charge of inputting and evaluating up to 200 Tax returns a day, I was measured on accuracy, efficiency and exceeded every metric each month
- I was considered beyond fully successful in my role
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained high level of quality and productivity, handled all documents and cases with extreme attention to detail.
Brokerage Coordinator
Realtor.com
11.2021 - 04.2024
- As a brokerage coordinator I made and took a high volume of calls inbound/outbound
- An Average of about 500 calls a day, all while held to strict performance standards
- I Helped potential homebuyers/sellers/renters get connected with the corresponding agent or lender to assist them in their property search and was extremely efficient at my job
Office Clerk
Internal Revenue Service
02.2020 - 10.2021
- I was Clerk in charge of inputting and evaluating up to 200 Tax returns a day, I was measured on accuracy, efficiency and exceeded every metric each month
- I was considered beyond fully successful in my role
Personal Shopper
H-E-B
08.2019 - 04.2021
- I was a fulfiller of online grocery orders, and had to shop for up to 24 different customers orders at one time
- The role often had to rely on teamwork to accomplish the daily goal
- Dealt with many different customers from all walks of life on a daily basis
- The role expected you to shop at a high level under extreme stress and I was consistently a top performer every month
Telephone Interviewer
Nustats
08.2015 - 09.2018
- Gathered data and insights from participants during telephone interviews.
- Exceeded daily call quotas while maintaining high-quality interactions, ensuring timely project progress.
- Maintained a comprehensive understanding of company policies, procedures, and guidelines related to telephone interviewing processes.
Education
Computer Science
Austin Community College
01.2017
Skills
- Administrative tasks
- Precision and attention to detail
- Data entry
- Computer skills
- Data management
- Data collection
- Quality assurance controls
- Technical support
- Call center operations
- Email management
- Collecting information
- Verifying data accuracy
- Data transcription
Timeline
Clerk
Internal Revenue Service - Treasury Department
04.2024 - Current
Brokerage Coordinator
Realtor.com
11.2021 - 04.2024
Office Clerk
Internal Revenue Service
02.2020 - 10.2021
Personal Shopper
H-E-B
08.2019 - 04.2021
Telephone Interviewer
Nustats
08.2015 - 09.2018
Computer Science
Austin Community College
Similar Profiles
SHONDA JAMESSHONDA JAMES
Bankruptcy Analyst at Internal Revenue Service - Treasury DepartmentBankruptcy Analyst at Internal Revenue Service - Treasury Department
Donivan RhotenDonivan Rhoten
Internal Revenue Agent at Internal Revenue Service - Treasury DepartmentInternal Revenue Agent at Internal Revenue Service - Treasury Department
William AndersonWilliam Anderson
Contact Representative at Internal Revenue Service - Treasury DepartmentContact Representative at Internal Revenue Service - Treasury Department
Jodi MetzgerJodi Metzger
Master Pilates Instructor at Zenergy PilatesMaster Pilates Instructor at Zenergy Pilates
Isabella RuekbergIsabella Ruekberg
Manager of Operations at Zebo LLC. DBA Halcyon Coffee BarManager of Operations at Zebo LLC. DBA Halcyon Coffee Bar