Dylan Pack
ARCHER,FL
Summary
Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments. Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Created and maintained documents used in stated and multi-state project's for the University of Florida. Strong communication between team members, other employees, and management to handle and communicate changes within the Institute of Food and Agricultural Sciences.
Overview
3
3
years of professional experience
Work History
OPS
University Of Florida, Gainesville
10.2023 - Current
- Create employee records and documents for use and reference for future projects
- Maintained and cleared IT tickets to keep workloads down for other employees
- Maintained personnel and employee-related files and records and established archives
Head Cashier
The Home Depot
11.2021 - 09.2023
- Optimized cashier performance by providing feedback and coaching
- Delivered quick, professional, and friendly check-out experience to customers
- Balanced cash drawer and performed daily audit procedures
- Restocked front-end display cases and racks to maintain optimum inventory
- Processed payments using various methods such as credit cards, debit cards, checks, gift cards
- Collaborated with management to develop and implement new strategies for improved customer service
- Demonstrated ability to manage teams of cashiers and oversee their daily tasks
- Adhered strictly to safety protocols when handling large sums of money or operating automated machines
- Verified customer identification for age-restricted items
- Handled large amounts of money and supported the accuracy of financial transactions
- Trained new staff members on cash register operations as well as store policies and procedures
- Refunded customers and returned items for product issues
- Provided excellent customer service by responding promptly to inquiries or requests from customers or staff members
- Utilized customer service and problem-solving skills to resolve customer complaints quickly and efficiently
- Managed refunds and exchanges per store policy while maintaining a positive attitude toward customers.
Education
High School Diploma -
Bronson Middle High School
Bronson, FL05.2022
Skills
- Till Counting
- Customer Relations
- Sales Expertise
- Cash Handling
- Team Leadership
- Verbal Communication
- Product and Service Sales
- Team Contribution
- POS Systems
- Price Verification and Adjustments
- Multi-Tasking Skill
- New Hire Training
- Adaptable and Flexible
- Return and Exchange Processing
- Front-End Supervision
- Process Transactions
- Organizational Development
- Microsoft Office
- Documentation and Recordkeeping
- Analytical and Critical Thinking
- Human Resources Support
- Data Analysis
References
Robin Barber, Research Administrator 3 Friend, (352) 281-8061, rbarber7582@ufl.edu
Michael Wilson, Computer Science Teacher, (352) 396-5315, Mikeanywilson@Gmail,com
Extracurricular Activities
Future Business Leaders of America Future Farmers of America
Languages
Spanish
Limited Working
Timeline
OPS
University Of Florida, Gainesville
10.2023 - Current
Head Cashier
The Home Depot
11.2021 - 09.2023
High School Diploma -
Bronson Middle High School