Hi, I’m
Dylan Palm Trujillo
Broomfield
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
years of professional experience
1
Certification
Work History
City of Lafayette
Swim Instructor
02.2025 - Current
Job overview
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
Boulder Community Health
Clinic Receptionist
02.2022 - Current
Job overview
- Greeted patients, scheduled appointments and maintained records and accounts.
- Called patients to remind of upcoming appointments and help schedule testing for off-site services.
- Improved communication between patients and medical staff with accurate message relay.
- Efficiently managed multiple lines of communication, including phone calls, emails, and faxes.
Colorado Swim School
Client Experience Specialist
09.2024 - 01.2025
City And County Of Broomfield
Athletic Coordinator
03.2024 - 09.2024
Job overview
- Developed partnerships with local businesses for sponsorships and donations, strengthening financial stability of athletic programs.
- Maintained updated inventory of all athletic equipment; replaced worn items promptly ensuring safety standards were met during competitions.
- Mentored student-athletes on academic requirements, time management skills, and personal development strategies to ensure success both on the field and in the classroom.
- Increased community engagement by organizing outreach events such as sports clinics, athlete meet-and-greets, and charity fundraisers.
Goldfish Swim School
Social Media Guru, Swim Instructor, Lifeguard, Front Desk
08.2021 - 01.2022
VASA Fitness
Member Experience Specialist
10.2019 - 08.2021
Job overview
- Provided ongoing support to members by promptly answering inquiries and offering tailored assistance when needed.
- Established strong relationships with members through proactive communication efforts, building trust and loyalty over time.
- Educated members about available resources and benefits associated with their memberships, maximizing utilization rates across various services provided by the organization.
Absolute Pool Management
Pool Maintenance Tech
03.2007 - 06.2020
Chick-Fil-A
Day Time Team Member
09.2018 - 01.2020
Job overview
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
Adams 12 Five Star Schools
Base Site Leader
08.2018 - 09.2018
City and County of Broomfield
Lifeguard/Swim Instructor 2
03.2011 - 08.2018
Job overview
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
YMCA Of Boulder Valley
Aquatics Coordinator/Program Generalist
09.2017 - 02.2018
City of Lafayette
Head Lifeguard
12.2016 - 02.2017
Job overview
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Trained and managed team of lifeguards on pool safety and risk management protocols.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Enhanced swimmer safety by enforcing pool rules and regulations consistently.
- Responded to life-threatening emergencies and provided first aid and CPR.
Education
Metropolitan State University of DenverDenver, CO
B.A. from Mass Communication and Journalism
12.2015
Skills
- Customer service
- Adaptable to change
- Patience and composure
- Organizational leadership
- Strong communicator
- Scheduling appointments
- Pump maintenance
- Team management
- Water safety expertise
- Positive attitude
- Staff supervision
- Patience and empathy
- Patient scheduling
- Customer support
- Content scheduling
- Exceptional communication
- Child supervision
- Swimming proficiency
- Skimmer maintenance
- CPR
- Insurance verification
- Policy enforcement
- First aid
- Customer engagement
- Front desk management
Certification
- First Aid, CPR, AED Instructor's Certificate – American Red Cross.
Timeline
Swim Instructor
City of Lafayette
02.2025 - Current
Client Experience Specialist
Colorado Swim School
09.2024 - 01.2025
Athletic Coordinator
City And County Of Broomfield
03.2024 - 09.2024
Clinic Receptionist
Boulder Community Health
02.2022 - Current
Social Media Guru, Swim Instructor, Lifeguard, Front Desk
Goldfish Swim School
08.2021 - 01.2022
Member Experience Specialist
VASA Fitness
10.2019 - 08.2021
Day Time Team Member
Chick-Fil-A
09.2018 - 01.2020
Base Site Leader
Adams 12 Five Star Schools
08.2018 - 09.2018
Aquatics Coordinator/Program Generalist
YMCA Of Boulder Valley
09.2017 - 02.2018
Head Lifeguard
City of Lafayette
12.2016 - 02.2017
Lifeguard/Swim Instructor 2
City and County of Broomfield
03.2011 - 08.2018
Pool Maintenance Tech
Absolute Pool Management
03.2007 - 06.2020
- First Aid, CPR, AED Instructor's Certificate – American Red Cross.
Metropolitan State University of Denver
B.A. from Mass Communication and Journalism
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