Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dylan Pannier

Des Plaines,IL

Summary

Highly skilled Back of House Manager with expertise in managing staff members and maintaining high quality control and compliance standards. Strengths include strong leadership skills, ability to work under pressure while maintaining efficient workflow and excelling at multitasking. Demonstrated success in improving operational efficiency and enhancing customer satisfaction.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Back of House Manager

PharmaCannis
Rosemont, Illinois
03.2023 - Current
  • Delivered results and strategic direction by ensuring day-to-day operations ran smoothly through the store team.
  • Ensured the store is audit compliant and achieved acceptable scores.
  • Established and implemented operational policies, standards and procedures for retail staff.
  • Ensured compliance with all safety and security policies and procedures within the retail store.
  • Communicated, successfully collaborated and worked closely with other Managers to achieve the organization’s goals.
  • Coordinated daily operations to maintain efficient workflow among staff.
  • Managed inventory control and ensured proper stock levels in back of house.
  • Trained new team members on operational procedures and best practices.
  • Fostered teamwork and communication to enhance employee collaboration and morale.
  • Enforced adherence to established policies and procedures within the back of house environment.

Front of House Supervisor

PharmaCannis
Rosemont, Illinois
09.2022 - 03.2023
  • Drove high customer experience standards, to include a customer-oriented culture and industry leading customer engagement through sales training and product knowledge.
  • Worked closely with Managers and Supervisors to exceed sales volume and company goals.
  • Communicated, successfully collaborated and worked closely with Managers and Supervisors to achieve the organization’s goals.
  • Supported the implementation of operational policies, standards and procedures for retail staff.
  • Trained employees in expected customer experiences and hospitality standards using appropriate tools such as customer loyalty and customer satisfaction surveys.
  • Led by example and coached team members on performance. Partnered with Managers regarding employee poor performance and violation of company and compliance policies.

Budtender

PharmaCannis
Rosemont, IL
02.2021 - 09.2022
  • Educated customers on product selection and usage for optimal experience.
  • Assisted in building a great company and business that disrupts the traditional retail model and embraces change.
  • Drove repeat business through strong local networking, customer data capture, patient confidence inspiration and building patient loyalty.
  • Proactively answered customer questions and ensured knowledge of products and usage.
  • Maintained up-to-date knowledge on products, including cannabis laws and regulations.

Meat Clerk

Mariano's
Glenview, Illinois
06.2016 - 06.2022
  • Assisted customers with meat selection and provided product information.
  • Maintained cleanliness and organization of the meat department area.
  • Operated meat cutting and packaging equipment safely and efficiently.
  • Monitored inventory levels and restocked shelves as needed.
  • Prepared specialty meat items according to store standards.
  • Collaborated with team members to ensure timely service during busy hours.
  • Followed food safety guidelines for handling and storing meat products.
  • Engaged with customers to enhance shopping experience and build relationships.
  • Reviewed dates on product labels to take appropriate action.
  • Assisted customers with special requests or complaints regarding their purchases.
  • Provided friendly customer service by answering questions about available products.

Busser

Club Casa Cafe
Des Plaines, IL
03.2015 - 04.2016
  • Cleared and cleaned tables promptly after guest departures.
  • Maintained cleanliness of dining area and restrooms throughout shifts.
  • Stocked supplies in service areas to ensure availability for staff.
  • Maintained a friendly attitude towards customers at all times.
  • Took initiative to help others whenever necessary.

Education

Associate of Arts - Field of Study; Cannabis

Oakton Community College
Des Plaines, IL
05-2023

Skills

  • Operational management
  • Compliance auditing
  • Inventory control
  • Staff training
  • Policy implementation
  • Customer experience

Certification

  • Cannabis Cultivation Certificate
  • Cannabis Dispensary and Patient Care Specialist Certificate
  • Cannabis Transportation, Logistics and Supply Chain Management Certificate

Timeline

Back of House Manager

PharmaCannis
03.2023 - Current

Front of House Supervisor

PharmaCannis
09.2022 - 03.2023

Budtender

PharmaCannis
02.2021 - 09.2022

Meat Clerk

Mariano's
06.2016 - 06.2022

Busser

Club Casa Cafe
03.2015 - 04.2016

Associate of Arts - Field of Study; Cannabis

Oakton Community College

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