Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Dylan Papin

Indianapolis,United States

Summary

Dynamic, results-oriented customer care and technical support professional with over 5 years of experience in troubleshooting technical issues and delivering outstanding customer service. Proficient in a wide range of operating systems and software applications, consistently achieving high performance metrics and efficiently resolving customer inquiries. Strong communication and problem-solving skills, combined with exceptional multitasking abilities, enable seamless management of high-volume support queues. Committed to enhancing customer satisfaction and cultivating positive relationships through attentive and responsive service.

Overview

9
9
years of professional experience

Work History

Customer Support/Technical Support II

Fanimation
11.2021 - Current
  • Provided exceptional customer support to resolve technical issues and inquiries via phone, email, and chat.
  • Assisted customers in troubleshooting software and hardware problems, utilizing advanced technical knowledge and diagnostic tools.
  • Documented and tracked customer issues in a ticketing system, ensuring accurate and timely resolution.
  • Collaborated with cross-functional teams to escalate and resolve complex technical issues, ensuring customer satisfaction.
  • Conducted remote troubleshooting sessions and performed system configurations to resolve technical problems efficiently.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.

ACC Manager

Walmart
09.2019 - 11.2021
  • Implemented and maintained internal controls, ensuring compliance with company policies and procedures, as well as regulatory requirements.
  • Provide customer support, service vehicles, managing a staff of five by providing training, scheduling, supervising auto technicians, and managing inventory.
  • Raise performance in sales and operations by identifying areas in need of improvement.
  • Managed relationship with external auditors, facilitating successful audits and addressing any issues or inquiries to ensure timely completion.
  • Directed daily store operations, ensuring compliance with company policies and procedures.
  • Led team meetings to communicate objectives and enhance staff engagement and performance.

Wireless Sales Associate

Walmart
06.2016 - 09.2019
  • Demonstrated exceptional customer service skills by assisting customers in selecting and purchasing wireless devices and accessories.
  • Consistently met and exceeded monthly sales targets, resulting in recognition as a top-performing sales associate.
  • Conducted product demonstrations and provided technical expertise to educate customers on the features and benefits of various wireless devices.

Education

Audio Engineering

Niagara County Community College
Sanborn, NY
05.2018

Skills

  • PC Refurbishment
  • Network Troubleshooting
  • Familiarity with Programming
  • Computer proficiency
  • Detail-oriented
  • Strategic planning
  • Self Driven
  • Flexible and Adaptable
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Interests

Some of my Interests includes building desktop computers and installing operating systems onto computers. Along with those, I have experience with trouble shooting hardware, software and network issues.

Timeline

Customer Support/Technical Support II

Fanimation
11.2021 - Current

ACC Manager

Walmart
09.2019 - 11.2021

Wireless Sales Associate

Walmart
06.2016 - 09.2019

Audio Engineering

Niagara County Community College

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