Dylan Parkman
Southport,NC
Summary
Seasoned Operations Manager and talented leader with 7+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Operations Manager
Arena Logistics Wilmington, Inc.
10.2023 - 02.2024
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Negotiated with customers and vendors to decrease expenses and increase profit.
- Introduced new methods, practices, and systems to reduce turnaround time.
Assistant General Manager
Carolina Restaurant Group, Inc.
01.2023 - 10.2023
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reviewed sales and gross profit report to assess company efficiency.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Merchandise and Stocking Associate
Walmart
09.2022 - 01.2023
- Managed time effectively during high-pressure situations such as peak shopping hours or holidays to maintain consistent service levels across all departments of the store.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Located needed merchandise in inventory using detailed software and placed on skids for transport to shelves.
Kitchen Line Cook
Moore Street Oyster Bar
03.2022 - 09.2022
- Increased ticket turnover rate by quickly adapting to changing priorities and multitasking effectively.
- Checked food temperature regularly to verify proper cooking and safety.
- Coordinated seamlessly with front-of-house staff to ensure timely delivery of orders without compromising on quality or taste.
- Verified proper portion sizes to consistently attain high food quality standards.
Route Delivery Driver
Arena Logistics Wilmington, Inc.
07.2021 - 03.2022
- Reduced fuel costs through careful route planning and efficient driving techniques.
- Processed customer payments and kept accurate financial records.
- Assisted with sorting and organizing stockroom items.
- Assisted in training new drivers, sharing best practices for successful deliveries and customer service.
Project Manager
CNA Construction
04.2021 - 07.2021
- Maintained open communication by presenting regular updates on project status to customers.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
General Manager
Pt's Grille
04.2020 - 07.2021
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed and implemented strategies to increase sales and profitability.
- Reduced operational risks while organizing data to forecast performance trends.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.
General Manager
Pizza Properties, Inc.
07.2017 - 04.2020
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Reconciled cash and credit card transactions to maintain accurate records.
- Developed unique events and special promotions to drive sales.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
Kitchen Line Cook
Mr. P's Bistro
08.2014 - 07.2017
- Increased ticket turnover rate by quickly adapting to changing priorities and multitasking effectively.
- Checked food temperature regularly to verify proper cooking and safety.
- Coordinated seamlessly with front-of-house staff to ensure timely delivery of orders without compromising on quality or taste.
- Verified proper portion sizes to consistently attain high food quality standards.
- Monitored food quality and presentation to maintain high standards.
- Prepared and cooked meals according to recipes and customer specifications.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Delivered consistent results under time constraints while maintaining high standards of flavor profiles and presentation quality.
- Showcased culinary skills across diverse cuisine styles, catering to varied tastes and preferences of patrons.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Optimized workflow efficiency through regular equipment inspection, preventative maintenance, and timely repairs when needed.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Produced adequate amounts of mise en place to make meal preparation easier.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Plated and presented all dishes to match established restaurant standards.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Collaborated with fellow line cooks to coordinate cooking times and plate presentations for seamless service.
- Grilled meats and seafood to customer specifications.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Reduced food waste by utilizing proper storage techniques and closely monitoring inventory levels.
- Contributed to restaurant success by maintaining a positive attitude and strong work ethic under pressure.
Education
High School Diploma -
South Brunswick High School
Southport, NC06.2015
Skills
- Resource Coordination
- Teamwork and Collaboration
- Customer relations specialist
- Retail Operations Management
- Organizational Management
- Complex problems analysis
- Employee Development
- Performance Management
- Needs Assessment
- Cross-Functional Collaboration
- Business Growth Initiatives
- Quality Assurance Controls
- Operational Efficiency
- Production
- Problem-Solving
- Relationship Building
Timeline
Operations Manager
Arena Logistics Wilmington, Inc.
10.2023 - 02.2024
Assistant General Manager
Carolina Restaurant Group, Inc.
01.2023 - 10.2023
Merchandise and Stocking Associate
Walmart
09.2022 - 01.2023
Kitchen Line Cook
Moore Street Oyster Bar
03.2022 - 09.2022
Route Delivery Driver
Arena Logistics Wilmington, Inc.
07.2021 - 03.2022
Project Manager
CNA Construction
04.2021 - 07.2021
General Manager
Pt's Grille
04.2020 - 07.2021
General Manager
Pizza Properties, Inc.
07.2017 - 04.2020
Kitchen Line Cook
Mr. P's Bistro
08.2014 - 07.2017
High School Diploma -
South Brunswick High School
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