Dylan Parvis
Niskayuna
Summary
Adept at fostering team cohesion and elevating customer experiences, I leveraged my strong communication and expert diagnostics skills at National Seating & Mobility to significantly enhance service quality. My proactive approach to problem-solving and continuous improvement mindset resulted in marked increases in customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Access Technician
National Seating & Mobility
07.2022 - Current
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed Installation of Bruno, Handicare/Savaria, and Acorn/Brooks stairlift and VPL systems.
- Performed troubleshooting and preventive maintenance on various makes and models of VPL’s, Curved & Straight Rail Stairlifts, Ceiling track lifts and Mobility Scooters.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Work alongside contractors in a seamless and efficient manner.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Delivery Courier
Amazon
05.2023 - 12.2023
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
Closing Manager
Target
10.2018 - 03.2022
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
- Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
- Implemented safety measures for the store''s end-of-day operations, reducing potential risks associated with late-night activities such as cash handling or locking doors securely after closeout is completed.
- Collaborated with other department managers to address any operational issues, working together to find effective solutions.
- Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
- Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
- Ensured a smooth transition between shifts by effectively communicating with incoming managers and staff members.
- Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
- Managed employee performance reviews providing constructive feedback leading to higher team morale and improved performance.
- Developed strong relationships with customers through attentive service and prompt resolution of any concerns or complaints.
- Increased customer satisfaction at the end of the day by maintaining exceptional standards of service during closing hours.
- Trained new employees on proper closing procedures, setting them up for success in their roles within the organization.
- Improved employee morale by fostering a positive work atmosphere and providing support and guidance to team members when needed.
- Served as first contact in escalation path to resolve questions between team members, customers and third-party vendors.
Barista Shift Supervisor
Starbucks
02.2020 - 02.2022
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
- Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
Education
Regents Diploma -
Niskayuna High School
Niskayuna,NY2018
Skills
- Strong communication skills
- Adaptive problem solving
- Expert diagnostics
- Preventative maintenance planning
- Continuous improvement mindset
- Workplace safety
- Customer service focus
- Relationship building
- Attention to detail
- Works Well Under Pressure
- Multitasking and organization
Timeline
Delivery Courier
Amazon
05.2023 - 12.2023
Access Technician
National Seating & Mobility
07.2022 - Current
Barista Shift Supervisor
Starbucks
02.2020 - 02.2022
Closing Manager
Target
10.2018 - 03.2022
Regents Diploma -
Niskayuna High School
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