Dylan Pates
Lakewood,US
Summary
Accomplished professional with a proven track record in customer service and organization, including a Microsoft Office Specialist certification. At Harmony Pointe Nursing Center, I enhanced visitor satisfaction through efficient front desk operations and data management. Skilled in fostering team dynamics and improving service delivery, I excel in fast-paced environments, driving operational excellence and customer loyalty.
Overview
3
3
years of professional experience
Work History
Receptionist
Harmony Pointe Nursing center
Lakewood, US
08.2024 - Current
- Manage front desk operations
- Coordinate appointment scheduling
- Maintain accurate records and data entry
- Address and resolve visitor inquiries, fostering a welcoming and supportive environment
Night Auditor
Best Western
02.2024 - 07.2024
- Managed nightly audits, balanced accounts / cash drawers, and ensured guest satisfaction.
- Efficient check-in procedures, reducing wait times, and enhancing the guest experience.
Assistant Manager
Take 5 Car Wash
06.2023 - 01.2024
- Fostered strong team dynamics, improving staff retention
- Partnered with local businesses for cross-promotions, expanding customer base and increasing community engagement
Cashier
King Soopers
01.2022 - 09.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Provided excellent customer service while promoting loyalty programs.
Education
High School Diploma -
Lakewood High School
LakewoodDental Assistant -
Red Rocks Community College
Skills
- Customer Service
- Organization
- Service-oriented mindset
- Microsoft office specialist certified
- Correspondence management
Additionalinformation - Workexperience
- Receptionist, Harmony Pointe Nursing Center, 08/24 - Present
- Night Auditor, Best Western Hotel, 02/24 - 07/24
- Assistant Manager, Take 5 Car Wash, 06/23 - 01/24
- Cashier, King Soopers, 01/22 - 09/22
References
References available upon request.
Timeline
Receptionist
Harmony Pointe Nursing center
08.2024 - Current
Night Auditor
Best Western
02.2024 - 07.2024
Assistant Manager
Take 5 Car Wash
06.2023 - 01.2024
Cashier
King Soopers
01.2022 - 09.2022
High School Diploma -
Lakewood High School
Dental Assistant -
Red Rocks Community College
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