Dylan Perdue
Parkville,MD
Summary
Dynamic plumber with extensive experience at Warrior Plumbing, recognized for enhancing customer satisfaction through effective troubleshooting and high-quality repairs. Skilled in piping installation and adept at using advanced tools, I excel in problem resolution and training junior staff, ensuring efficient plumbing systems and exceptional service delivery.
Overview
7
7
years of professional experience
Work History
Plumber
Warrior Plumbing
Roland Park , MD
01.2023 - Current
- Consistently met project deadlines while maintaining high-quality workmanship in plumbing installations.
- Improved customer satisfaction by efficiently diagnosing and fixing plumbing issues in a timely manner.
- Aided in preserving a well-functioning plumbing system through regular inspections of fixtures and pipes as well as swift response to reported leaks or blockages.
- Optimized system efficiency through regular maintenance of water heaters, sump pumps, septic tanks, drain cleaning equipment among other devices involved in the plumbing process.
- Demonstrated versatility in working with various plumbing materials, including copper, PVC, CPVC, PEX, cast iron, and galvanized steel.
- Trained junior plumbers in advanced plumbing techniques, improving their skills and contributing to team success.
- Handled basic plumbing repairs as well as more complex issue resolution tasks that required collaboration with licensed professionals.
- Implemented preventive maintenance programs for clients, prolonging the lifespan of their plumbing systems.
- Used pipe wrenches, saws and drills safely to execute basic and complex plumbing tasks.
- Diagnosed and repaired plumbing components to include toilets, faucets, and drains.
- Repaired plumbing and installed new fixtures.
- Enhanced building safety by promptly addressing and resolving emergency plumbing issues.
- Gained proficiency in using advanced plumbing tools and equipment under the guidance of experienced professionals.
Service Crew Member
Bill Kidd's Volvo
Timonium, MD
05.2022 - 12.2022
- Provided exceptional customer service, ensuring positive experiences for all guests
- Collaborated with team members to efficiently manage high-volume service periods.
- Trained new staff on operational procedures and customer engagement techniques.
- Resolved customer inquiries and complaints promptly, fostering loyalty and satisfaction.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
Expeditor
River Watch Restaurant
Essex, MD
04.2019 - 10.2021
- Coordinated timely delivery of orders to ensure seamless service during peak hours.
- Streamlined communication between kitchen and front-of-house staff, enhancing workflow efficiency.
- Monitored inventory levels and placed orders to maintain optimal stock availability.
- Trained new employees on expediting processes and restaurant protocols for consistency.
- Implemented quality control measures to ensure accuracy in order fulfillment and presentation.
Education
High School Diploma -
Loch Raven High School
Towson, MD06.2016
Skills
Plumbing repairs
Piping installation
Skilled with both hand and power tools
Drainage systems repair
Plumbing
Troubleshooting
Great customer service skills
Resolving problems in the workplace
Timeline
Plumber
Warrior Plumbing
01.2023 - Current
Service Crew Member
Bill Kidd's Volvo
05.2022 - 12.2022
Expeditor
River Watch Restaurant
04.2019 - 10.2021
High School Diploma -
Loch Raven High School