Dylan Phillips
San Antonio
Summary
Results driven Team Leader and District Training Store Manager with over 13 years of experience driving sales performance, operational excellence, and talent development within KAY Jewelers. Proven at building high-performing teams, developing future leaders, and improving underperforming locations through strategic execution and hands-on coaching. Recognized for customer-obsessed leadership, brand advocacy, and delivering strong KPI results.
Overview
14
14
years of professional experience
Work History
District Training Store Manager
Signet Jewelers, KAY Brand
10.2025 - Current
- Serve as a district-level leader supporting the District Manager by driving talent development, performance execution, and brand standards across multiple locations.
- Lead onboarding, training, and development for new Store Managers, Assistant Store Managers, and team members to ensure consistent execution and operational excellence.
- Oversee a district training store while modeling best-in-class leadership behaviors, sales execution, and customer experience standards.
- Develop high-performing leadership pipelines through coaching, mentoring, and succession planning.
- Partner with district leadership to improve underperforming locations by implementing strategic action plans, Red Thread execution, and leadership alignment.
- Drive KPI performance across sales, ESA, repairs, and customer experience metrics through structured coaching and accountability.
- Recruit, interview, and onboard top talent to support district growth and staffing needs.
- Facilitate training sessions, leadership workshops, and immersive development experiences for new and existing leaders.
- Ensure compliance with company policies, operational standards, and brand expectations.
- Foster a positive, inclusive, and performance-driven culture focused on customer obsession, accountability, and results.
Store Manager
Signet Jewelers, KAY Brand
12.2012 - 10.2025
- Led daily retail operations while driving sales performance, profitability, and customer experience excellence in a high-volume jewelry location.
- Built, trained, and developed high-performing teams through structured onboarding, coaching, and leadership development.
- Drove KPI execution across sales, ESA attachment, repairs, and customer experience metrics through consistent accountability and performance management.
- Recruited, interviewed, and onboarded top talent to build a strong leadership pipeline and succession bench.
- Implemented sales strategies and outreach initiatives to grow market share and build long-term customer relationships.
- Managed labor, payroll, scheduling, and expense control to maximize productivity and profitability.
- Oversaw inventory management, shrink prevention, visual merchandising, and operational compliance.
- Delivered best-in-class customer experiences through a culture of customer obsession and brand advocacy.
- Partnered with district leadership on business planning, execution strategy, and performance improvement initiatives.
- Created a positive, inclusive, and high-accountability culture focused on leadership development, recognition, and results.
District Manager
Cellairis
07.2012 - 01.2014
- Identified and developed top talent within management structure to promote performance-oriented culture.
- Returned stores to profitability by reviewing operations, implementing improvements, restructuring frameworks, hiring talented staff and enhancing training programs.
- Collaborated with Store Managers to improve performance and grow sales.
- Prepared locations for audits by analyzing marketing and inventory reports.
- Strategized business operations, merchandising strategies and personnel moves.
- Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
- Performed research to maintain knowledge of competition within district.
- Drove district growth through program quality, sales initiatives and customer service.
- Reduced manager turnover rate by offering percentage of training through e-learning.
Education
High School Diploma -
University High School
Spokane Valley, WA06.2012
Diamond & Gemstone Certified -
Diamond Counsil Of America
02-2014
Skills
- Collaborative team leadership
- Policies and Procedures
- Payroll Management
- Inventory Management
- Business Leadership
- Recruitment and Hiring
- Administrative Management
- Employee relations
Timeline
District Training Store Manager
Signet Jewelers, KAY Brand
10.2025 - Current
Store Manager
Signet Jewelers, KAY Brand
12.2012 - 10.2025
District Manager
Cellairis
07.2012 - 01.2014
High School Diploma -
University High School
Diamond & Gemstone Certified -
Diamond Counsil Of America