Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Generated ad-hoc reports to evaluate specific business requirements.
Utilized AS400 WMS system to support both Operations and Customer requirements
Analyzed and completed month end invoices using JD Edwards financial software
Developed relationships with clients which created an open flow of communication that directly supported business needs
Worked closely with the Operations team on a day to day basis in order to bridge the gap from client to fulfillment requirements
VOICE SUPPORT ENGINEER
ALMASONS - WAREHOUSE MANAGEMENT SOLUTIONS
07.2021 - 02.2023
Responsible for providing first-class technical support to growing customer base with a focus on API and SDK communication
Utilize configuration and provisioning tools, such as Enterprise Provisioner and EZConfig, to enhance client experiences
Manage customer-related projects, initiatives, and tasks for strategic accounts by collaborating with sales, engineering, and other departments across the organization
Assist in the deployment, configuration, and support for all aspects of voice support software initiatives
Provide customers with fast response and resolution to inquiries, and assisting with customer support and training as requested
Partner with sales team to assist in customer development meetings, training for new programs, and onboarding of support team members
Troubleshoot voice system issues as needed; work with department leadership to proactive in system maintenance and updates.
PACKAGE HANDLER
FEDEX
05.2020 - 07.2021
Manually move material in packages from one place to another in a fast, efficient manner based on daily department directives
Package products in boxes by hand and keep detailed record of items packed and moved to ensure adequate tracking of all materials
Work alongside material moving machine operators and material recording employees to ensure proper handling of all packages and record accurate tracking information within the department's appropriated timeframe
Communicate effectively with co-workers to ensure the safe and on-time delivery of packages
Perform physically demanding movements in a warehouse setting.
ASSISTANT CLUB MANAGER
TITLE BOXING CLUB
01.2018 - 05.2020
Serve as the lead contact for club sales, operations, and management of client-facing employees
Maintain regular contact with members and general referrals from such activities; ensure customer satisfaction through relationship building, problem solving, and regular communications with members
Meet with club owner and lead director to set sales goals, brainstorm on revenue generating initiatives, and frequently review competitor activity
Primarily responsible for achieving quarterly sales goals with main revenue source being club memberships.
Education
Bachelor of Business Administration - Healthcare Management