Overview
Work History
Education
Skills
Professional References
Professional Attributes
Timeline
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Dylan Piel

Olive Branch,MS

Overview

6
6
years of professional experience

Work History

Business Analyst

Priority Fulfillment Services
03.2023 - Current
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Generated ad-hoc reports to evaluate specific business requirements.
  • Utilized AS400 WMS system to support both Operations and Customer requirements
  • Analyzed and completed month end invoices using JD Edwards financial software
  • Developed relationships with clients which created an open flow of communication that directly supported business needs
  • Worked closely with the Operations team on a day to day basis in order to bridge the gap from client to fulfillment requirements

VOICE SUPPORT ENGINEER

ALMASONS - WAREHOUSE MANAGEMENT SOLUTIONS
07.2021 - 02.2023
  • Responsible for providing first-class technical support to growing customer base with a focus on API and SDK communication
  • Utilize configuration and provisioning tools, such as Enterprise Provisioner and EZConfig, to enhance client experiences
  • Manage customer-related projects, initiatives, and tasks for strategic accounts by collaborating with sales, engineering, and other departments across the organization
  • Assist in the deployment, configuration, and support for all aspects of voice support software initiatives
  • Provide customers with fast response and resolution to inquiries, and assisting with customer support and training as requested
  • Partner with sales team to assist in customer development meetings, training for new programs, and onboarding of support team members
  • Troubleshoot voice system issues as needed; work with department leadership to proactive in system maintenance and updates.

PACKAGE HANDLER

FEDEX
05.2020 - 07.2021
  • Manually move material in packages from one place to another in a fast, efficient manner based on daily department directives
  • Package products in boxes by hand and keep detailed record of items packed and moved to ensure adequate tracking of all materials
  • Work alongside material moving machine operators and material recording employees to ensure proper handling of all packages and record accurate tracking information within the department's appropriated timeframe
  • Communicate effectively with co-workers to ensure the safe and on-time delivery of packages
  • Perform physically demanding movements in a warehouse setting.

ASSISTANT CLUB MANAGER

TITLE BOXING CLUB
01.2018 - 05.2020
  • Serve as the lead contact for club sales, operations, and management of client-facing employees
  • Maintain regular contact with members and general referrals from such activities; ensure customer satisfaction through relationship building, problem solving, and regular communications with members
  • Meet with club owner and lead director to set sales goals, brainstorm on revenue generating initiatives, and frequently review competitor activity
  • Primarily responsible for achieving quarterly sales goals with main revenue source being club memberships.

Education

Bachelor of Business Administration - Healthcare Management

University of Mississippi
05.2021

High School Diploma -

Lewisburg High School
05.2016

Skills

  • Data Analysis
  • Requirements Gathering
  • Microsoft Office Suite
  • Project Management
  • KPI Tracking
  • Operations Management

Professional References

  • Teddy Howe, Solutions Architect, Honeywell, Teddy.howe@honeywell.com
  • Jonny Moore, Vice President of Sales, Almasons, jonny_moore@icloud.com
  • Tony Clark, Warehouse Manager, Smith Drug Company, toclark@smithdrug.com

Professional Attributes

  • Experience in warehouse systems architecture, and reading / understanding system logs
  • Understanding of workflows in voice enabled warehouse devices
  • Experience in sales, marketing, customer support, financials, operations
  • Ability to troubleshoot, resolve, and communicate issues effectively and efficiently with staff and customers
  • Efficient with time management and prioritization, ability to be flexible with time and projects to ensure completion and success
  • Strong oral, written, and interpersonal communication skills
  • Strong customer service and relationship building skills
  • Proficient in Microsoft Office

Timeline

Business Analyst

Priority Fulfillment Services
03.2023 - Current

VOICE SUPPORT ENGINEER

ALMASONS - WAREHOUSE MANAGEMENT SOLUTIONS
07.2021 - 02.2023

PACKAGE HANDLER

FEDEX
05.2020 - 07.2021

ASSISTANT CLUB MANAGER

TITLE BOXING CLUB
01.2018 - 05.2020

Bachelor of Business Administration - Healthcare Management

University of Mississippi

High School Diploma -

Lewisburg High School
Dylan Piel