Summary
Overview
Work History
Skills
Languages
Timeline
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Dylan Pilgrim

Palmer,TX

Summary

Dynamic automotive technician with extensive experience at Pegasus CDJR, excelling in diagnostics and customer service. Proven track record of enhancing shop productivity and customer satisfaction through quality workmanship and effective communication. Skilled in tire installation and fluid replacement, consistently delivering timely repairs and fostering repeat business.

Experienced with automotive maintenance and repair, delivering high-quality service in fast-paced environment. Utilizes diagnostic tools and technical knowledge to perform efficient oil changes, tire rotations, and brake services. Track record of maintaining clean, organized workstations and adhering to safety protocols to ensure optimal vehicle performance.

Professional automotive technician with extensive hands-on experience in vehicle maintenance and repair. Adept at diagnosing and resolving mechanical issues, ensuring optimal vehicle performance. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable, with expertise in using diagnostic tools, performing routine inspections, and executing preventative maintenance.

Overview

6
6
years of professional experience

Work History

Quick Lane Technician

Pegasus CDJR
04.2024 - Current
  • Maintained a clean and organized work environment for optimal efficiency and safety.
  • Contributed to a positive reputation for the Quick Lane facility through dedication to quality workmanship, professionalism, and excellent customer relations.
  • Diagnosed vehicle issues promptly, resulting in timely repairs and reduced downtime for customers.
  • Assisted in increasing shop productivity by completing tasks promptly and accurately.
  • Increased repeat business through attention to detail, quality workmanship, and excellent customer service skills.
  • Enhanced team performance through effective communication and collaboration with coworkers.
  • Improved customer satisfaction by providing efficient and thorough vehicle maintenance services.
  • Kept shop areas neat, clean, and free of safety hazards.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
  • Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
  • Checked fluids, tires, brakes, and other systems as part of [Number]-point inspection.
  • Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
  • Worked alone or in team-based systems to complete up to [Number] oil changes each day.
  • Cleaned automotive service bays and removed debris and [Type] to promote organized work environment.
  • Attended in-house training courses and webinars to learn about vehicle electrical system, brakes and diagnostic and repair techniques.

Service Manager

Walmat Supercenter
01.2023 - 12.2023
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.

Technician

Loves Travel Stop
06.2022 - 11.2023
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

Tire Technician

Discount Tire
11.2021 - 06.2022
  • Rotated, mounted and balanced tires on cars, trucks, and vans.
  • Replaced and repaired tires using best practices for safe vehicle maintenance.
  • Dismounted, mounted, and repaired tires according to manufacturer specifications.
  • Improved customer satisfaction by providing timely and accurate tire services.
  • Boosted productivity, performing tire repairs and replacements in a fast-paced environment.

Parts Counter Sales Person

Roger Williams CDJR
11.2019 - 06.2020
  • Supported warehouse staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations.
  • Streamlined order processing for quicker turnaround times and improved customer experience.
  • Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
  • Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.

Skills

  • Tire installation
  • Automotive diagnostics
  • Fluid replacement
  • Engine Tune-ups
  • Vehicle maintenance
  • Air conditioning service
  • Wheel alignment
  • Suspension repair
  • Fuel system service
  • Battery service
  • Transmission service
  • Tire changing and rotation
  • Customer service
  • Battery replacements
  • Oil changes
  • Replacing parts
  • Brake systems
  • Tire damage repair
  • Brakes replacement
  • Power tools
  • Belt inspection
  • Safety compliance
  • Inspecting vehicles
  • Automotive lift operation
  • Mechanical troubleshooting
  • Preventive Maintenance
  • OSHA compliance
  • Fluid checks
  • Fuel injection servicing

Languages

English
Full Professional

Timeline

Quick Lane Technician

Pegasus CDJR
04.2024 - Current

Service Manager

Walmat Supercenter
01.2023 - 12.2023

Technician

Loves Travel Stop
06.2022 - 11.2023

Tire Technician

Discount Tire
11.2021 - 06.2022

Parts Counter Sales Person

Roger Williams CDJR
11.2019 - 06.2020

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Dylan Pilgrim