Dylan Pine
Winter Springs,FL
Summary
Proven leader at Wendy's, adept in training delivery and enhancing group dynamics, significantly increased employee engagement and participation. Mastered coaching techniques and leadership, fostering a culture of continuous improvement and succession planning. Skillfully balanced motivational strategies with rigorous assessment tools, driving notable performance enhancements and organizational growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Certified Trainer & Coach
Wendy's
08.2021 - 08.2024
- Collaborated with management to identify skill gaps and develop targeted training initiatives.
- Increased employee engagement through interactive workshops and team-building exercises.
- Delivered high-quality presentations that captivated audiences, resulting in increased participation during workshops and seminars.
- Fostered a culture of continuous learning by regularly updating course offerings based on participant feedback.
- Assisted organizations in developing effective succession planning strategies through talent identification and leadership development programs.
- Mentored junior trainers in the areas of instructional design, facilitation techniques, and assessment strategies, contributing to their professional development success.
- Enhanced training effectiveness by designing and implementing customized coaching programs.
- Stayed current with industry trends and best practices, ensuring relevance of course content for participants.
- Coordinated logistics for both onsite and remote training sessions, ensuring seamless execution of events.
- Conducted regular performance reviews to provide constructive feedback and actionable insights for career growth.
Restaurant Store General Manager
Wendy's
01.2010 - 08.2024
- Enhanced overall brand reputation by consistently delivering exceptional customer service experiences, maintaining a clean and inviting store environment, and upholding company values in daily operations.
- Implemented staff training program to enhance product knowledge and improve overall customer service experience.
- Led store expense control and payroll to optimize business.
- Enhanced employee productivity by delegating tasks effectively and setting clear expectations for performance outcomes.
- Fostered a culture of continuous improvement by encouraging staff input on operational enhancements and implementing best practices across the organization.
- Reduced shrinkage rates through diligent loss prevention efforts such as enhanced security measures, employee training programs on theft awareness and prevention.
- Managed daily store operations, ensuring efficient processes, accurate record-keeping, and adherence to company policies.
- Hired, trained and retained high quality team members.
- Led change efforts within store, conforming to shifting demands and timelines.
- Led team of associates in achieving business goals, providing ongoing coaching and performance feedback.
Education
High School Diploma -
Denver East
Denver, COSkills
- Training delivery
- Coaching Techniques
- Group Dynamics
- Assessment tools
- Feedback strategies
- Motivation Techniques
- Learning Styles
- Leadership skills
- Motivational
Accomplishments
2018-2019. Nominated and received General Manager of the year.
Certification
ServSafe Certification
Timeline
Certified Trainer & Coach
Wendy's
08.2021 - 08.2024
Restaurant Store General Manager
Wendy's
01.2010 - 08.2024
High School Diploma -
Denver East