DYLAN PONIK
NORTH AUGUSTA,US
Summary
Dedicated professional with a strong background in HVAC systems, energy compliance inspections, and customer service. Proven skills in technical diagnostics, routine maintenance, and customer education, with a focus on achieving efficiency and satisfaction. Adept at collaborating with teams, managing tasks, and ensuring compliance with industry standards.
Overview
5
5
years of professional experience
Work History
Hvac Maintenance Tech
Busbys Heating and Air
Augusta, GA
04.2025 - Current
- Conducted routine inspections to identify maintenance needs and ensure optimal equipment performance.
- Implemented best practices for equipment use, streamlining workflows and enhancing safety protocols.
- Trained new technicians on proper equipment handling and adherence to safety procedures.
- Maintained equipment to ensure compliance with safety standards and operational efficiency.
HVAC Installer
Palmetto Heating & Air, LLC
Aiken, SC
11.2024 - 04.2025
- Install HVAC systems in new homes, ensuring optimal pressure and efficiency.
- Replace residential units in a timely manner, educating clients on new thermostat features.
- Set up gas lines for home additions, conducting thorough leak checks.
- Enhance air duct efficiency through comprehensive testing.
- Deliver timely installations, achieving high customer satisfaction.
HVAC Technician
Morgan Heating & Cooling
Martinez, GA
05.2024 - 10.2024
- Installed and maintained HVAC systems, ensuring optimal performance and customer satisfaction through thorough testing and quality control.
- Conducted diagnostics and repairs on diverse HVAC units, effectively resolving issues across various systems.
- Resolved issues with split systems, enhancing system reliability and functionality to deliver efficient climate control solutions.
- Monitored refrigerant levels to maintain effective cooling, achieving consistent and reliable results.
- Educated customers on the importance of routine maintenance to boost efficiency and prolong system lifespan.
- Performed routine maintenance and troubleshooting, minimizing downtime by promptly addressing operational issues.
- Applied problem-solving skills to handle unexpected challenges, adhering to strict safety and operational standards.
Rating Field Inspector
Sozo Energy
CSRA
08.2023 - 05.2024
- Conducted inspections to ensure accurate installation, enhancing compliance with HERS (Home Energy Rating System) standards.
- Performed airtightness and duct leakage tests, improving system efficiency and reliability.
- Documented HVAC and appliance details, aiding in precise data collection and analysis for energy management.
- Monitored and documented system performance, pinpointing opportunities to optimize energy usage.
- Collaborated with clients to explain inspection results, offering recommendations to improve system effectiveness.
- Maintained detailed records and reports, supporting data-driven decisions for energy management.
Customer Service Associate/Cashier
KJ’s Market
Graniteville, SC
12.2020 - 08.2023
- Processed sale transactions efficiently, minimizing customer wait times.
- Handled cash and card payments, provided accurate change, and issued receipts.
- Completed daily recovery tasks to maintain clean and productive workspaces.
- Assisted customers in locating products and provided product advice when applicable.
- Trained new employees on register operations, stock handling, and customer service standards.
- Adapted to roles in various departments to support store operations during peak times.
Education
High School Diploma - undefined
Fox Creek High School
Edgefield, SC06.2022
Skills
- HVAC Systems
- Energy Compliance
- HERS Standards
- Customer Service
- Technical Diagnostics
- Problem Solving
- Team Collaboration
- MS Office
- System Maintenance
- Quality Control
- Data Documentation
- Safety Standards
Timeline
Hvac Maintenance Tech
Busbys Heating and Air
04.2025 - Current
HVAC Installer
Palmetto Heating & Air, LLC
11.2024 - 04.2025
HVAC Technician
Morgan Heating & Cooling
05.2024 - 10.2024
Rating Field Inspector
Sozo Energy
08.2023 - 05.2024
Customer Service Associate/Cashier
KJ’s Market
12.2020 - 08.2023
High School Diploma - undefined
Fox Creek High School