Dylan Priolet
Denver,CO
Summary
Highly accomplished Sr Customer Success Manager with 8 years of experience leading customer success and sales initiatives at diverse corporations. Reliable relationship builder committed to bringing the highest quality products to prospective clients, resulting in repeat sales. Highly motivated salesperson delivers value to organizations seeking to improve product sales and retain accounts. A strong team player with uncompromising integrity and attention to detail. Ready to impact my next career challenge with proven, measured results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sr Scaled Success Manager
Wix
09.2022 - 01.2024
- Hand selected to start a new scaled one-to-many approach for Wix Success Management Division
- Created and developed workshops and webinars for a pool of over 5,000 Wix users to educate on Wix products and features in order to increase knowledge level and drive product adoption
- Jumpstarted a new initiative to bring product team closer to the user by conducting quarterly roundtables making the user felt heard and seen
- Enhanced current workflows to increase our reach to users and implemented new work flows to create a more agile and scalable team
- Held QBR's with top earning Wix business's to implement personalized success strategies
- Enhanced client retention rates through proactive account management and timely issue resolution.
- Avg 133% to goal for product adoption over ~1 year
Customer Success Manager
Wix
04.2021 - 09.2022
- Owned a book of business of Wix enterprise accounts, act as a trusted partner and consultant, and provide guidance on launching and optimizing their Wix deployment following web development best practices
- Partnered with Product teams to create in-depth customer onboarding workshops and trainings based on predetermined business requirements
- Fostered customer health through periodic website reviews that facilitate new feature adoption and drive continuous business value throughout the customer’s lifecycle
- Conducted customer business reviews to assess progress against desired business outcomes, determine opportunities for deeper feature engagement and measure and communicate the impact of Wix on the customer’s business
- Identified growth opportunities and facilitate the renewal process with enterprise customers
- Collaborated with the marketing team to identify customer references and case studies
- Acted as the voice of the customer with the Wix product team, helping shape the evolution of the product
Account Executive
SOVRN HOLDING, INC.
05.2018 - 04.2021
- Build deeper relationships with premium clients to understand their specific needs & work in tandem with product team to deliver solutions
- Perform regular check-ins with existing key accounts to ensure their needs are being met, resulting in a churn rate of less than 5%
- Selected to roll-out new products to existing customers
- Onboarded 20 new clients, renewed partnerships, and rebuilt the foundation to grow the department and boost annual revenue >$10K within six months
- Company established vision and revenue goals for the sales team
- Developed new customer relationships and partnerships; this exceeded expectations by 106% of revenue goal amounting to $47.5M
- Commended for attracting an average of 33 new clients each quarter
- Generated $70k a month in recurring revenue by closing the highest top-earning account within the company.
Publisher Advocate
SOVRN HOLDING, INC.
01.2018 - 01.2019
- Manage ad exchange accounts and increase sales to maximized company revenue
- Awarded top seller status within three months for closing 75% more new business
- Driving growth by identifying and developing sales leads to enhance book of business
- Knowledgeable about digital advertising landscape, programmatic and RTB campaigns, mobile, pre-roll video, skins, Private Marketplaces, and skilled in cultivating productive customer relationships
- Pro-actively learned while in a Publisher Advocate role the sales techniques and sales strategies from top sellers
- Worked closely with Engineering Team and US Product teams to communicate details of go to market messaging
Research Content Specialist
Gartner
04.2016 - 04.2018
- Provided world class service while engaging directly with clients (internal & external), prospects and vendors to coordinate requests with Gartner Research Analysts
- Demonstrated strong problem-solving skills, an analytical mind, and a passion for client service by helping answer clients most pressing business and technology-related questions
- User Acceptance Testing (UAT) for new updates to our internal-facing software
- Championed to receive timely new documents for the team, coordinated meeting with Publisher Analyst’s resulting in the receipt of timely communications and decrease in reach-out with an increase in productivity
- Designed and developed a year-round company training to be used by the Research Engagement team.
Education
Bachelor of Science in Psychology -
QUINNIPIAC UNIVERSITY
Hamden, CT01.2015
Skills
- Growth Minded
- Self-Management
- Service-Oriented
- Divergent Thinking
- Team-Focused
- Cross-functional Collaboration
- Client Retention
- Organizational Skills
- Effective Communication
Certification
300 RYT Certification, Urban Sanctuary, Denver, CO
American Institute for Avalanche Research and Education (AIARE 1&2) Certified
Accomplishments
Finalist for Wix Hackathon 2023
Timeline
Sr Scaled Success Manager
Wix
09.2022 - 01.2024
Customer Success Manager
Wix
04.2021 - 09.2022
Account Executive
SOVRN HOLDING, INC.
05.2018 - 04.2021
Publisher Advocate
SOVRN HOLDING, INC.
01.2018 - 01.2019
Research Content Specialist
Gartner
04.2016 - 04.2018
Bachelor of Science in Psychology -
QUINNIPIAC UNIVERSITY
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