Dylan Ramirez
Spokane,WA
Summary
Experienced case management professional with a strong background, ready to make a significant impact. Demonstrates effective collaboration with teams and adapts to changing needs. Highly skilled in client assessment, resource coordination, and crisis intervention. Known for reliability and a results-focused approach, with an unwavering commitment to achieving positive outcomes, while having a person centered approach.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Care Coordinator / A&R ( New Developed Nations )
Excelsior Wellness Center
02.2015 - Current
- Customer service
- Intake process for eligibility
- Community outreach
- Scheduling for mental health / SUD assessments
- Provide individual care coordination with direct contact with parents/ guardians / and probation officers per client needs
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Built strong relationships with clients to deliver emotional support and companionship.
- Implemented evidence-based interventions that improved overall patient satisfaction with care process.
- Improved care team communication with implementation of centralized information system.
- Organized community health fairs to promote wellness and preventive care, increasing community engagement.
- Developed and maintained strong relationships with patients and their families, providing emotional support and health education.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Bail Project Case Manager
Excelsior Wellness Center
02.2015 - Current
- Intake for eligibility
- Direct involvement with court/jail system
- Customer service
- Case management
- Outreach for resources for incarcerated individuals
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated essential services for clients, resulting in improved overall well-being and self sufficiency.
- Analyzed case outcomes to identify trends and areas for improvement, driving continuous service enhancement.
- Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
- Developed resource directory for clients, simplifying their search for essential services.
- Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
- Established and maintained relationships with key stakeholders.
WISe Program- Youth & Family Peer Staff
Excelsior Wellness Center
02.2015 - Current
- Provide youth peer support to WiSe individuals by giving peer support sessions
- Working with WISe team to provide updates
- Attend family meetings and advocating for youth as needed
- Responded sensitively and competently to service individuals with diverse cultural backgrounds.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Developed and improved time management and organizational skills to maximise personal productivity.
Maintenance Technician
Excelsior Wellness Center
02.2015 - Current
- Pool Chemistry
- Drywall
- Boiler Systems
- Laying LVT vinyl
- Installing Carpet
- Electrical & Plumbing
- Vehicle Maintenance
- Grounds Keeping
- Sprinkler Irrigation
- Painting
- Remodeling
- Key cutting
- Window installation
- Glass Cutting
- Operation of Tractor and equipment
- Plow/Snow Removal
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Supported inventory management efforts, tracking spare parts usage and reordering as necessary.
- Increased machinery lifespan with detailed attention to routine and preventive maintenance tasks.
- Performed preventive maintenance and repairs on various types of equipment.
Instructional Assistant
Excelsior Wellness Center
02.2015 - Current
- Customer Service
- At Risk Child/Youth/Vulnerable Adult advocate
- Communications with the Community
- Specialization in Verbal and Physical De-escalation conflict
- Class room instructor assistant
- Multi line phone experience
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
- Implemented behavior management techniques to maintain a positive and focused learning environment.
- Participated in professional development opportunities, staying current on best practices in education and instructional support.
- Maintained safety and security by overseeing students in recess environments.
- Promoted a culture of respect and inclusion within the classroom, fostering positive relationships among students from diverse backgrounds.
- Contributed to a positive and collaborative school culture by actively participating in staff meetings, committees, and professional learning communities.
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Coordinated with other instructional assistants to ensure consistent implementation of classroom procedures and expectations across all subjects.
- Supervised extracurricular activities to provide students with opportunities to explore interests and develop new skills.
- Facilitated development of students' critical thinking skills through implementation of problem-based learning activities.
- Increased student participation by incorporating hands-on learning experiences into lesson plans.
- Fostered positive learning environment, implementing effective classroom management strategies.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
Inpatient Full-time Staff
Excelsior Wellness Center
02.2015 - Current
- Provide support and supervision to BRS clients
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Dietary Aide
Riverview Retirement
06.2013 - 08.2015
- Prep Cook
- Served meals to residents in accordance with established schedules and dietary procedures.
- Enhanced kitchen efficiency by maintaining clean and organized workspace, ensuring timely meal production and delivery.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering collaborative work environment.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Improved patient nutrition with carefully planned and prepared meals according to dietary needs.
- Supported kitchen in managing dietary emergencies, ensuring patient needs were met promptly and accurately.
- Conducted inventory checks and placed orders for kitchen supplies, ensuring uninterrupted operations.
- Cleaned and organized kitchen, dining and service areas.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Observed diners to respond to additional requests and determine when meal completed.
Dietary Aide
Maplewood Assisted Living & Retirement
04.2011 - 09.2014
- Customer Server
- Assistant Line Cook
- Prep Cook
- On Call maintenance
- Janitor
- Served meals to residents in accordance with established schedules and dietary procedures.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Organized kitchen workflows, enabling team to prepare meals more efficiently.
- Supported kitchen in managing dietary emergencies, ensuring patient needs were met promptly and accurately.
- Conducted inventory checks and placed orders for kitchen supplies, ensuring uninterrupted operations.
- Enhanced team morale by fostering collaborative work environment, leading to improved productivity.
- Cleaned and organized kitchen, dining and service areas.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Demonstrated knowledge of menu items and corresponding ingredients.
Sanitation Technician
Argus Janitorial
08.2011 - 12.2011
- Product Inventory
- Collaborated with team members to complete large-scale cleaning projects within established timeframes.
- Conducted regular inspections of equipment and facilities, identifying potential issues and taking corrective action as needed.
- Employed power equipment and hand tools in cleaning and general maintenance.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Completed accurate inventory counts and kept equipment and chemical storage areas clean and tidy, following policies in storing chemicals and safety equipment properly.
- Replaced trash bags in garbage disposal units and collected recyclable materials from receptacles, removing full bags to designated disposal areas.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Prepared cleaning solutions and equipment in accordance with health and safety standards.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
Office Assistant
WorkSource
05.2008 - 09.2008
- Filing
- Multi-Line Phone System
- Community Communications
- Outreaching to Job sources to provide Clients with Job opportunities
- Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
- Increased customer satisfaction by providing professional and courteous front desk support.
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Care Coordination
- Documentation
- Patient Education
- Multidisciplinary team collaboration
- Goal Setting
- Care Planning
- Interdepartmental Collaboration
- Healthcare knowledge
Certification
- A Multicultural Approach to Recovery-Oriented Practice
- Carelogic
- Clinical Marty Smith Safety Training: Working with Potentially Aggressive Youth
- CPR/First Aid/AED Certification
- Cultural Competence
- Discrimination: Its Impact on Healthcare
- Medication Management and Administration
- Naloxone: Opioid Overdose Prevention
- Peer Support in Substance Use Recovery
- Suicide Risk Assessment Using C-SSRS
- Trauma Informed Principles Through a Culturally Specific Lens
- Working More Effectively with LGBTQ+ Children and Youth
- Food handlers permit
- Advancing Person Centered Care in Substance Use Disorder Setting
Timeline
Bail Project Case Manager
Excelsior Wellness Center
02.2015 - Current
WISe Program- Youth & Family Peer Staff
Excelsior Wellness Center
02.2015 - Current
Maintenance Technician
Excelsior Wellness Center
02.2015 - Current
Instructional Assistant
Excelsior Wellness Center
02.2015 - Current
Inpatient Full-time Staff
Excelsior Wellness Center
02.2015 - Current
Care Coordinator / A&R ( New Developed Nations )
Excelsior Wellness Center
02.2015 - Current
Dietary Aide
Riverview Retirement
06.2013 - 08.2015
Sanitation Technician
Argus Janitorial
08.2011 - 12.2011
Dietary Aide
Maplewood Assisted Living & Retirement
04.2011 - 09.2014
Office Assistant
WorkSource
05.2008 - 09.2008
- A Multicultural Approach to Recovery-Oriented Practice
- Carelogic
- Clinical Marty Smith Safety Training: Working with Potentially Aggressive Youth
- CPR/First Aid/AED Certification
- Cultural Competence
- Discrimination: Its Impact on Healthcare
- Medication Management and Administration
- Naloxone: Opioid Overdose Prevention
- Peer Support in Substance Use Recovery
- Suicide Risk Assessment Using C-SSRS
- Trauma Informed Principles Through a Culturally Specific Lens
- Working More Effectively with LGBTQ+ Children and Youth
- Food handlers permit
- Advancing Person Centered Care in Substance Use Disorder Setting
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