Dylan Randich
Dayton,OH
Summary
Highly motivated and hardworking professional with a strong work ethic. Adaptable team player with extensive knowledge of tax and wage regulations. Experienced in processing multi-state and global payrolls, committed to maintaining company policies and procedures. Passionate about growth and efficiency, always striving to meet company needs and increase service value.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Payroll Supervisor
United States Air Force
07.2024 - Current
- Addressed general payroll inquiries, onboarded new employees, updated payroll, and revised tax information
- Performed monthly performance audits of the payroll team and resolved urgent payroll issues
- With this position I have experience in DCPS, ATAAPS, and Remedy
- Managed payroll processing for all 1500+ federal civilian employees that are connected to WPAFB
- Trained and supervised payroll staff, providing guidance on payroll procedures and resolving any issues that arose
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Reviewed time records for 1600 employees to verify accuracy of information.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Managed payroll data entry and processing for 1600 employees to comply with predetermined company guidelines.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
- Collaborated with human resources, accounting and other departments to confirm payroll accuracy.
- Created new hire and termination documents for payroll.
- Provided customer service to employees regarding payroll inquiries and issues.
- Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
- Resolved payroll discrepancies quickly and successfully.
- Maintained strict confidentiality of all payroll information and records.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Accounting Technician/Payroll Technician
United States Air Force
08.2021 - 07.2024
- Guided ODTAs through challenges while serving at the Tier2 Support level for the DTS HelpDesk
- Maintained efficient communication turnaround times for inquiries
- Processed file documentation and granted permissions as needed
- Streamlined migration process for converting @us.af.mil emails into CSP tickets
- Ensured compliance by interpreting various travel policies, including JTR, DTS Air Force Business Rules, and local regulations
- Kept track of latest developments in DTS technology
- Verified completion of missed in-house trainings and maintained up-to-date sign-in records
- Delivered direct support to deployed members
- Hosted re-integration briefings to ensure accurate completion of DD Form 1351-2
- Input vouchers into DTS within five business days of receipt
- Facilitated swift processing of milpay entitlements through prompt submission of necessary forms to PAYHELP
- Complied with JTR and Air Force DTS Business Rules
- Processed requests for updating scheduled payments and maintained relevant records for payment changes
- Handled payroll and HR duties for civilian employees at Wright Patterson Air Force Base
- Achieved multiple CIV CAT1 awards from WSA, base, MAJCOM levels
- Entered figures using 10-key calculator to compute data quickly.
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Completed bi-weekly payroll for company employees.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Streamlined daily reporting information entry for efficient record keeping purposes.
Security Guard
Elite ISG
08.2019 - 08.2021
- Managed surveillance of premises to ensure safety
- Provided security for a wide range of clients, from residential buildings to commercial malls
- Directed and supported newly hired staff to achieve client's security objectives
- Responded quickly to emergency situations to assess and deflect issues.
- Supervised over 5 different business locations
Member Experience Representative
Wright Patt Credit Union
09.2019 - 07.2020
- Addressed queries via inbound calls from members and potential clients.
- Handled responsibilities such as releasing check holds, waiving fees, and resetting passwords for online banking accounts.
- Committed to delivering world-class experiences by fostering a servant's heart mindset.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Processed on average 50 calls a day.
Retail Banker
Wood Forest National Bank
11.2018 - 08.2019
- Managed diverse banking tasks to service current and future customers
- Integrated protocols from various teams to optimize bank operations and customer service
- Maintained consistent one-on-one dialogue with clients
- Delivered essential details to help customers
- Reached out, generated appointments and built new relationships to grow business.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Opened around 100+ new customer accounts, 35 loans, and 15 business accounts.
Call Center Representative
L Brands
09.2018 - 11.2018
- Served as call center representative for Bath and Bodyworks department
- Ensured world-class support consistently
- Handled inbound calls and resolved customer emails using Oracle's email system
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and backed up other customer service managers.
- Handled on average 65 calls a night and 50 emails a night.
EDI Processor
Assurant
08.2018 - 10.2018
- Executed temporary staffing duties for Assurant through Addecco.
- Processed home insurance documents for assigned regional banks.
- Adhered to varying procedures provided by multiple banks for handling documents in BlackKnight.
- Facilitated review and modification of shared home loan details with BlackKnight's system.
- Completed verification processes for data from various banks
- Ensured amiable and professional interactions during calls, contributing to satisfactory customer experiences.
- Received and reviewed incoming documents and materials.
- Processed around 75 documents a day.
Cashier
The Home Depot
04.2017 - 10.2018
- Provided assistance and customer service in various store departments
- Provided timely assistance during checkout
- Drove sales growth through effective promotion of credit card products
- Collaborated effectively with other teams to address staffing shortages
- Honored with several accolades while working at The Home Depot
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Opened around 30 credit cards and 10 business credit cards.
Cashier
Meijer
02.2015 - 08.2016
- Tasked with delivering exceptional customer service
- Gained proficiency in operating POS systems
- Acquired strong money management skills
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Chaminade Julienne
Dayton, Ohio05-2016
Bachelor of Arts - Education
Pennsylvania State University
University Park, PA05.
Bachelor of Arts - Education
The Ohio State University
Columbus, OHSkills
- Payroll Management
- Payroll Software
- Payroll auditing
- Garnishment processing
- Employee benefits administration
- Tax compliance
- Multi-state payroll
- Microsoft applications
- New employee processing
- I-9 documentation
Accomplishments
Won Civilian of the quarter - Base level, Unit level and MAJCOM in 2022.
Won Civilian of the quarter - Base level and Unit level in 2023.
Awards
12/01/22, MAJCOM Civilian of the Quarter, MAJCOM/USAF
Certification
Financial management level 1 - USAF
Timeline
Payroll Supervisor
United States Air Force
07.2024 - Current
Accounting Technician/Payroll Technician
United States Air Force
08.2021 - 07.2024
Member Experience Representative
Wright Patt Credit Union
09.2019 - 07.2020
Security Guard
Elite ISG
08.2019 - 08.2021
Retail Banker
Wood Forest National Bank
11.2018 - 08.2019
Call Center Representative
L Brands
09.2018 - 11.2018
EDI Processor
Assurant
08.2018 - 10.2018
Cashier
The Home Depot
04.2017 - 10.2018
Cashier
Meijer
02.2015 - 08.2016
High School Diploma -
Chaminade Julienne
Bachelor of Arts - Education
Pennsylvania State University
Bachelor of Arts - Education
The Ohio State University