Dylan Reyna

• Trained new staff on operational procedures, customer service protocols, and safety guidelines.
• Analyzed daily sales reports to identify trends and adjust strategies for improved performance.
• Developed strong relationships with customers, enhancing loyalty and repeat business.
• Ensured compliance with company policies and regulatory requirements throughout store operations.
• Led team meetings to communicate goals, share updates, and encourage collaboration among staff.
• Implemented store cleanliness and maintenance standards to create a welcoming environment.
• Resolved operational issues promptly, minimizing disruption to service and maintaining efficiency.
• Handled complaints from customers by empathetically listening, recording details and offering solutions.
• Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
• Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
• Checked monthly sales and performance reports to support operational planning and strategic decision-making.
• Maintained a safe working environment by enforcing safety regulations.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Delegated work to staff, setting priorities and goals.
• Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.

• Monitored daily operations to ensure efficient workflow and adherence to company standards.
• Trained team members on new menu items to ensure product knowledge and customer satisfaction.
• Maintained cleanliness and organization of work areas to promote a positive customer experience.
• Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
• Delegated tasks to team members based on strengths and operational needs.
• Assisted in training new employees on shift operations.
• Monitored staff performance and provided constructive feedback for continuous improvement.
• Supervised and led employees to maintain productivity and customer service levels.
• Provided exceptional customer service and maintained a positive attitude throughout the shift.
• Maintained an organized work environment by delegating tasks to staff as needed.

• Bussed and reset tables in an orderly fashion.
• Wiped down and cleaned chairs, booths, and highchairs.
• Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
• Stocked ice buckets, water pitchers, wine glasses or other bar items as needed.
• Swept and mopped front-of-house and back-of-house floors using various tools.
• Provided quick and efficient clearing of tables between courses.

Established efficient setup and takedown procedures in collaboration with crew of 3.

Interacted with customers to confirm event locations and collect payments.

• Maintained ongoing communication with customers throughout process to ensure satisfaction.