Dylan Richmond
Virginia Beach,VA
Summary
A seasoned entrepreneur with a proven track record at Clean Eatz Chesapeake and Virginia Beach, I excel in operations management and customer relations. My leadership significantly enhanced client satisfaction and business growth through strategic planning and effective team collaboration. Skilled in both staff management and business development, I consistently achieve and surpass company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Owner
Clean Eatz Chesapeake
01.2022 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established foundational processes for business operations.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Generated revenues yearly and effectively capitalized on industry growth.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cashier
- Line cook
- Cover shifts
- Handle all Catering
- Run all Social Media pages
- Payroll
Owner
Clean Eatz Virginia Beach
08.2018 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Established foundational processes for business operations.
Manager
Clean Eatz Murrells Inlet
01.2017 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager
Clean Eatz Charleston
03.2016 - 12.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Line Cook
- Cashier
- In Charge of Catering
- Hiring all employees
- Food orders/Inventory
- Paper Inventory
Education
High School Diploma -
James Island Christian School
James Island 01-2011
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Operations management
- Business management
- Business planning
- Strategic planning
- Staff management
- Marketing
- Staff hiring
- Business development
- Business launch
- Business administration
- Consulting
- Employee development
- Budget development
- Social media control
- Sales oversight
- Profit and loss
- Profit and loss analysis
- Attention to detail
- Decision-making
- Teamwork and collaboration
- Team leadership
- Customer service management
- Scheduling
- Goal setting
Certification
Server Safe Manager Certified
Timeline
Owner
Clean Eatz Chesapeake
01.2022 - Current
Owner
Clean Eatz Virginia Beach
08.2018 - Current
Manager
Clean Eatz Murrells Inlet
01.2017 - Current
Manager
Clean Eatz Charleston
03.2016 - 12.2016
Server Safe Manager Certified
High School Diploma -
James Island Christian School