Dylan Rocha
East Falmouth,MA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
Fuzzy Corp
05.2019 - 10.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved marketing to attract new customers and promote business.
Hospitality Worker
Goldener Hirsch Inn
12.2017 - 04.2019
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Trained new staff members on proper customer service and hospitality policies.
- Established unique service goals to each venue to provide constant and excellent service.
- Trained new staff members in customer service techniques and hotel operations.
Bartender
Sopranos By The Sea
05.2018 - 10.2018
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Marketing Assistant
Falmouth Chamber Of Commerce
05.2013 - 08.2013
- Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Generated leads through phone calls, emails and face-to-face interactions.
- Created engaging content for Facebook and Instagram.
Education
Bachelor of Science - Business Marketing
University of Massachusetts - Dartmouth
North Dartmouth, MA04.2013
Skills
- Policy Implementation
- Operations Management
- Staff Development
- Performance Management
- Time Management
- Marketing
- Schedule Preparation
- Verbal and Written Communication
- Customer Relationship Management
- Decision Making
- Problem Solving
- MS Office
- Computer Skills
- Hiring and Training
- Onboarding and Orientation
Certification
- CPR Training - 04/23
Timeline
Manager
Fuzzy Corp
05.2019 - 10.2023
Bartender
Sopranos By The Sea
05.2018 - 10.2018
Hospitality Worker
Goldener Hirsch Inn
12.2017 - 04.2019
Marketing Assistant
Falmouth Chamber Of Commerce
05.2013 - 08.2013
Bachelor of Science - Business Marketing
University of Massachusetts - Dartmouth
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