Nathan Glenn
Orlando
Summary
Dynamic professional with a proven track record at Siemens Energy, adept in SAP EWM and excelling in customer service. Expertise in enhancing operational efficiency and fostering client relationships. Demonstrated ability to maintain high safety standards and resolve conflicts effectively, contributing to significant improvements in customer satisfaction and inventory management.
Overview
12
12
years of professional experience
Work History
Material Handler
Siemens Energy
01.2022 - Current
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Entered and maintained accurate data into SAP system to uphold reliable records.
Customer Service Technician
Agiliti Health
01.2021 - 01.2022
- Adhered to all HIPAA regulations while handling confidential patient information for deliveries.
- Contributed to a safer work environment by following strict guidelines for loading and unloading medical supplies.
- Maintained accurate records of deliveries, contributing to efficient inventory management.
- Developed strong relationships with clients through attentive listening skills, addressing concerns or inquiries promptly.
- Provided exceptional customer service in every interaction with patients, healthcare professionals, and pharmacy staff.
- Completed daily vehicle inspections to guarantee safety and reliability on the road.
- Reduced delivery times by efficiently planning and executing optimal routes.
Low Voltage Technician
Rampart Security Systems
10.2019 - 01.2021
- Mounted panels for motion detectors, keypads and controls.
- Installed and serviced various security, fire alarm and closed circuit TV systems for both residential and business clientele.
- Reduced downtime, diagnosing and repairing malfunctions in low voltage systems promptly.
- Optimized system performance with routine maintenance of low voltage equipment and components.
- Proactively identified potential issues in low voltage systems for early resolution, preventing costly future problems.
- Assisted in training new hires on company policies, procedures, safety protocols for efficient integration into the workforce.
- Reviewed blueprints and project specifications ahead of time to fully understand all key details of job.
Customer Service Representative
Firestone Complete Auto
04.2018 - 10.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled an high volume of standard and escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained regular communication with vendors to confirm parts availability.
Assistant Manager
Zumiez
04.2013 - 04.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
Associate Of Science - General Studies
Coastal Carolina Community College
Jacksonville, NC06.2017
Skills
- SAP EWM
- Attention to detail
- Customer service
- Computer Literacy and Software Familiarity
- Conflict resolution skills
Timeline
Material Handler
Siemens Energy
01.2022 - Current
Customer Service Technician
Agiliti Health
01.2021 - 01.2022
Low Voltage Technician
Rampart Security Systems
10.2019 - 01.2021
Customer Service Representative
Firestone Complete Auto
04.2018 - 10.2019
Assistant Manager
Zumiez
04.2013 - 04.2018
Associate Of Science - General Studies
Coastal Carolina Community College
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