Dylan Romero
Grand Rapids
Summary
Customer-focused professional with experience in retail management, fast-paced food service, and high-volume customer interaction. Skilled in POS systems, cash handling, food safety practices, conflict resolution, and team collaboration. Proven ability to work efficiently under pressure while delivering positive guest experiences. Bilingual in English and Spanish with strong interpersonal communication skills and a dependable, adaptable work ethic.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Village Discount Outlet
Chicago
05.2023 - 09.2023
- Managed a large team of employees, in-depth sales reports, inventory and customer relations at a very successful and popular thrift store.
- Monitored store performance metrics, conducted staff evaluations, and implemented staff training programs.
- Utilized strong negotiation skills to sell higher-priced luxury items which generated an abundant amount of extra revenue for the store and company.
- Resolved customer issues and concerns with great sincerity in a timely and professional manner.
- Trained new staff on customer service protocols and store policies.
- Led nightly closing procedures and coordinated with staff to execute closing duties efficiently and effectively ensuring the store was secure and clean.
Baker/Crew Member
Crumbl Cookies
Chicago
06.2022 - 10.2022
- Prepared and baked products while maintaining food quality, cleanliness, and food safety standards.
- Made dough daily, baked cookies, frosted and decorated cookies.
- Worked efficiently in a high-volume, fast-paced food service environment at the Crumbl Cookies test kitchen, one of the company’s busiest locations.
- Multitasked between customer service, order fulfillment, baking, and packaging during busy rush periods.
- Collaborated with team members to maintain quick service and smooth operations during peak hours.
- Operated POS/register systems, handled cash/card transactions accurately, and provided friendly customer service.
Sales Associate
Goodwill of Greater Grand Rapids
Grand Rapids
10.2019 - 01.2022
- Welcomed existing, new, and potential customers to create a positive first impression and foster engagement.
- Assisted shoppers with product selections and questions to enhance their shopping experience.
- Processed cash and credit card transactions with high accuracy to ensure customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Arts - Social Work
Dominican University
River Forrest, Illinois05-2026
Bachelor of Arts - Psychology
Aquinas College
Grand Rapids, Michigan05-2025
Skills
- Fast-Paced Food Service Experience
- Customer Service
- POS Systems & Cash Handling
- Multitasking
- Time Management
- Teamwork
- Communication Skills
- Bilingual in Spanish and English
Skills
- Bilingual in Spanish and English (Awarded the Michigan Seal of Biliteracy by the Michigan Department of Education)
- Strong interpersonal and communication skills
- Dependable, responsible, and adaptable
- Team-oriented with experience collaborating in fast-paced environments
- Outstanding customer service and guest interaction
- Sales and POS/cash handling experience
- Strong multitasking and time-management abilities
- Ability to work efficiently under pressure during high-volume shifts
Languages
Spanish
Professional
Timeline
Assistant Manager
Village Discount Outlet
05.2023 - 09.2023
Baker/Crew Member
Crumbl Cookies
06.2022 - 10.2022
Sales Associate
Goodwill of Greater Grand Rapids
10.2019 - 01.2022
Bachelor of Arts - Social Work
Dominican University
Bachelor of Arts - Psychology
Aquinas College