Dylan Ross
Operations Manager
Carteret,NJ
Summary
Experienced operations professional with a strong background in overseeing commercial installation logistics throughout New York City. Expertise in managing multi-location deliveries, assigning field personnel, and verifying load accuracy to reduce operational disruptions. Demonstrated success in enhancing coordination between project stakeholders, warehouse teams, and on-site crews, leading to improved jobsite preparedness and workflow efficiency. Well-versed in staff scheduling, payroll administration, and adhering to complex building access protocols. Known for driving operational improvements, maintaining high service standards, and leading teams with professionalism and dependability.
Overview
14
14
years of professional experience
Work History
Operations Manager
Upright Installation Services
Sayreville, New Jersey
12.2021 - Current
- Managed day-to-day logistics for commercial installation projects across NYC, coordinating multiple delivery routes with specific building access requirements and tight deadlines.
- Scheduled drivers and assigned installation teams to ensure seamless delivery and setup across multiple job sites daily.
- Ensured trucks were accurately loaded with the correct products for each job, reducing delivery errors.
- Oversaw manpower planning and deployment across various commercial buildings, ensuring proper staffing and compliance with site-specific access protocols.
- Handled weekly payroll processing for field employees, ensuring timely and accurate compensation.
- Acted as primary liaison between project managers, warehouse teams, drivers, and field crews to ensure real-time updates and jobsite readiness.
Project Manager
Upright Installation Services
Sayreville, New Jersey
05.2018 - 11.2021
- Determined risks and created risk-mitigation strategies.
- Created quality management plan, developed and maintained project documentation and oversaw project design.
- Coordinated project activities with vendors and suppliers and maintained relationships.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Kept projects on schedule and within budget while serving as project leader.
- Communicated daily with vendors to keep project fully operational.
- Interviewed, hired and trained new workers.
- Completed on-time deliveries by choosing best and most efficient routes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Reviewed routes and expected delivery time frames to determine order of deliveries.
- Prepared variety of different written communications, reports and documents.
Warehouse Manager
Upright Installation Services
Sayreville, New Jersey
05.2018 - 11.2021
- Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Handled day-to-day shipping and receiving overseeing more than hundreds of packages per day.
- Conducted research to address shipping errors and packaging mistakes.
- Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Operated 26 foot box trucks across tri-state area to transport furniture and equipment.
Teamster
Upright Installation Services
Sayreville, New Jersey
05.2011 - 05.2018
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Removed and unloaded packages from 26 foot box trucks for customer deliveries, using extreme care to avoid damage to goods.
- Completed routine maintenance on truck to keep in working order.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Inspected load security and checked for damages.
Education
Bachelor of Science - Business Management
SUNY Buffalo State
Buffalo, NY 08.2013 - 2017.05
Skills
- Dependable and Responsible
- Problem-solving
- Customer service
- Performance monitoring
- Operations management
Timeline
Operations Manager
Upright Installation Services
12.2021 - Current
Project Manager
Upright Installation Services
05.2018 - 11.2021
Warehouse Manager
Upright Installation Services
05.2018 - 11.2021
Bachelor of Science - Business Management
SUNY Buffalo State
08.2013 - 2017.05
Teamster
Upright Installation Services
05.2011 - 05.2018
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