Dylan Ruenzel
Peoria,AZ
Summary
Proven leader and adept negotiator with a history of enhancing operational efficiency and fostering relationships at American Express. Specializes in business development and verbal communication, successfully increasing revenue through strategic planning and customer engagement. Demonstrates expertise in small business operations and debt recovery, achieving significant financial outcomes without exceeding a single numerical percentage.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Farmers Insurance Agency Owner
Self-Employed
04.2021 - 08.2024
- Managed day-to-day business operations.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Interacted well with customers to build connections and nurture relationships.
- Consulted with customers to assess needs and propose optimal solutions.
High Balance Collections Specialist
American Express, AMEX
07.2022 - 03.2023
- Processed payments and applied to customer balances.
- Researched accounts and completed due diligence to resolve collection problems.
- Negotiated to collect balance in full.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Counseled debtors on payment options and arranged installment agreements.
Past Due Collections Specialist
American Express, AMEX
09.2020 - 08.2021
- Counseled debtors on payment options and arranged installment agreements.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Senior Customer Service Advisor
Consumer Cellular
04.2019 - 08.2020
- Engaged with clients over the phone to troubleshoot smartphone technology issues.
- Worked with other cellular carriers to securely transfer phone numbers in and out of the company.
- Escalated issues to proper supervisors when standard processes were not effective.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Resolved customer service issues using company processes and policies and provided updates to customers.
Education
No Degree - Business Management
Arizona State University
Tempe, AZ12.2019
No Degree - Business Management
Oregon Institute of Technology
Klamath Falls, OR04.2018
High School Diploma -
Sandra Day O'connor High School
Phoenix, AZ05.2017
Skills
- Negotiation
- Small business operations
- Verbal and written communication
- Business Development
- Relationship Building
Certification
- AZ Licensed Property and Casualty through 2027
- AZ Licensed Life, Accident, Health, and Sickness through 2027
Timeline
High Balance Collections Specialist
American Express, AMEX
07.2022 - 03.2023
Farmers Insurance Agency Owner
Self-Employed
04.2021 - 08.2024
Past Due Collections Specialist
American Express, AMEX
09.2020 - 08.2021
Senior Customer Service Advisor
Consumer Cellular
04.2019 - 08.2020
No Degree - Business Management
Arizona State University
No Degree - Business Management
Oregon Institute of Technology
High School Diploma -
Sandra Day O'connor High School
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