Dylan Rushing
Sugar Land,TX
Summary
Dynamic professional with a proven track record at Walmart, excelling in customer service and relationship building. Recognized for exceeding performance metrics and enhancing team productivity through effective training and leadership. Skilled in data entry and complex problem-solving, consistently delivering exceptional results and fostering a positive customer experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Curbside Associate and Personal Shopper
Walmart
03.2025 - 11.2025
- Assisted in daily operations by supporting team members with routine tasks and project deadlines.
- Learned software systems to streamline workflow and enhance communication within the team.
- Provided administrative support by organizing documents and maintaining accurate records for efficient access.
- Collaborated with colleagues to ensure timely completion of assignments and adherence to quality standards.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Managed timely and effective replacement of damaged or missing products.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Bolstered customer retention by offering unique discount options and inspiring interest in new product lines.
- Identified and resolved discrepancies and errors in customer accounts.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Improved resolution time with effective problem-solving for customer complaints.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Actively participated in team meetings, contributing ideas for process improvements and operational efficiency.
- Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced work environment.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Analyzed customer data to identify trends and anticipate customer needs.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Enhanced brand visibility, orchestrating participation in industry events and conferences.
- Optimized inventory management to reduce overhead costs, employing advanced forecasting techniques.
- Increased sales by customizing pitches to address specific client needs and concerns.
- Improved project delivery times with implementation of streamlined communication strategy.
- Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed effective improvement plans in alignment with goals and specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Frequently inspected production area to verify proper equipment operation.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Observed packing operations to verify conformance to specifications.
- Processed orders and returns efficiently to enhance customer satisfaction.
- Collaborated with team members to improve service delivery and response times.
- Conducted follow-up calls to ensure resolution of customer concerns.
- Maintained up-to-date knowledge of products and services to assist customers effectively.
- Handled high volumes of customer queries while maintaining professionalism and composure.
- Supported training efforts for new hires by sharing best practices in customer engagement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Head Lifeguard
Aquatic Advisors
05.2021 - 08.2024
- Monitored pool area to ensure guest safety and compliance with health regulations.
- Responded promptly to emergencies, providing first aid and CPR as needed.
- Conducted regular inspections of pool equipment and facilities for maintenance issues.
- Assisted in training new lifeguards on safety protocols and emergency procedures.
- Created daily reports summarizing incidents and safety observations for management review.
- Provided excellent customer service, addressing patron inquiries and concerns effectively.
- Enhanced pool safety and reduced incidents by rigorously enforcing rules and conducting regular safety drills.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Trained and managed team of lifeguards on pool safety and risk management protocols.
- Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
- Advanced personal professional development participated in advanced lifesaving courses, such American Red Cross Lifeguard Instructor certification course.
- Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.
- Monitored assigned areas for unsafe activity and took corrective actions.
- Streamlined administrative tasks by implementing efficient record-keeping systems for attendance, incident reports, and maintenance logs.
- Ensured optimal pool water quality by monitoring chemical levels and maintaining proper filtration systems.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Maintained high standards of cleanliness throughout the facility with diligent attention to detail during routine cleaning operations.
- Minimized risk of accidents with thorough daily inspections of pool equipment and surrounding areas.
- Optimized facility usage by coordinating scheduling for swim lessons, special events, and lifeguard rotations.
- Facilitated collaboration among staff members through regular meetings and open channels of communication.
- Improved swimmer satisfaction with proactive monitoring and swift assistance in distress situations.
- Enhanced guest experience by providing informative sessions on water safety and swimming techniques.
- Conducted swim tests and assessments, placing individuals in appropriate training levels for skill development.
- Conducted detailed training sessions for junior lifeguards, elevating team readiness and response capabilities.
- Conducted regular equipment checks, maintaining high standards of operational readiness and safety.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Entered water immediately to pull struggling swimmers to safety.
- Attentively monitored swimmers to identify distress.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Shared tips with patrons on swimming techniques and strength training.
Education
High School Diploma -
Wharton County Junior College
Wharton, TX05-2028
Skills
Customer service
Accomplishments
- Obtained the most 5 stars in the Curbside department at Walmart for multiple months, gaining recognition as the 5 star champion.
- Achieved the position of Head Lifeguard by being a top performer in the company through accuracy and efficiency.
Certification
- OSHA Safety Certified
- First Aid/CPR Certified
Languages
English
Native or Bilingual
Spanish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursCareer advancementHealthcare benefitsWork from home optionQuote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Software
Word
Powerpoint
Excel
Timeline
Curbside Associate and Personal Shopper
Walmart
03.2025 - 11.2025
Head Lifeguard
Aquatic Advisors
05.2021 - 08.2024
High School Diploma -
Wharton County Junior College