Dylan Ryan

· Directly manage a book of business comprised of enterprise clients

· Lead ongoing client status calls, strategy sessions, QBRs/ABRs, and product trainings & demos

· Collaborate with internal departments (configuration, engineering, product, communications, integrations, reporting/insights, etc.) to execute on client strategic objectives

· Serve as program design SME throughout Implementation period for newly launching clients assigned to me

· Coordinate integrations with other client vendors

· Responsible for renewing client contracts and retaining/growing annual recurring revenue

· Supported a team of Senior Customer Success Managers and the clients within their book of businesses

· Responsible for the delivery of reporting, engagement campaigns, configuration updates, communications, and more

· Participated in weekly client status calls, presented during QBRs/ABRs, and led client trainings & demos

• Effectively managed all equipment sales and installations of various draft beer systems in both the North and South Carolina territories in a full-cycle capacity
• Conducted face-to-face meetings with prospective customers in the hospitality industry performing full consultations, site surveys, and quote presentations
• Built custom quotes for each individual job
• Coordinated and scheduled installations between several parties including clients, building contractors, manufacturers, trucking companies, financial providers, and my install team
• Responsibly collected and deposited payments from customers into corporate bank account before reporting to accounting
• Consistently developed new business as a result of cold calling, networking with leads groups, and actively maintaining relationships with existing clients
• Placed all Purchase Orders with manufacturers and oversaw tracking of all equipment shipments to respective job sites.

• Managed and provided daily customer service & assistance to over 100 direct wholesale accounts
• Established, maintained, and developed successful relationships with customers, suppliers, and vendors.

• Coordinated numerous branding and equipment technology projects between customers, suppliers, contractors, and technicians
• Identified prospects and consistently made sales calls
• Successfully sold supply contracts & renewed existing customers’ contracts
• Worked with accounting team regularly on numerous areas regarding customer & supplier invoices, credits, balances, and EFT drafts
• Helped implement and promote each of the nation’s major fuel brands’ marketing campaigns
• Assisted Vice President of Operations & Senior Account Managers in managing and growing our dealer network
• Provided value to customers by utilizing many partnership programs
• Conducted a variety of market research projects for upper management and ownership
• Assisted customers in managing site equipment and technology upgrades with vendors, contractors, and service technicians.