Dylan Santer
Orlando,FL
Summary
Establishes positive relationships with carriers and representatives through communication and coordination skills. Competent in route planning and shipment method determination. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Motivated kitchen leader offering dedicated experience in food preparation. High standards for taste and quality with expertise maintaining profitable margins. Superior communication and leadership skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Part Room Clerk
TSS
Orlando, FL
02.2022 - Current
- Practice courtesy in all dealings will co-workers and management.
- Operate various scanners.
- Perform data entry.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Sorted and delivered materials to different work areas and staff.
Certified Trainer
Buffalo Wild Wings
Orlando, FL
04.2019 - Current
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Unloaded food supplies from distributor trucks to efficiently organize inventory.
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Collaborated with servers to collect information about specific customer desires and dietary needs.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Customer Service Representative
Hello Florida!
Orlando, FL
01.2018 - 04.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Recommended products to customers, thoroughly explaining details.
Education
High School Diploma -
University High School
Orlando, FL07.2016
Skills
- Carrier Relations
- Courteous with Strong Service Mindset
- Building Customer Trust and Loyalty
- Damage Identification and Reporting
- Order and Refund Processing
- Parts Organization
- Customer Order Fulfillment
- Storage and Supply Management
- Data Documentation
- Inventory Monitoring and Management
- Pulling Parts
- Sorting Parts
- Order Checking
Timeline
Part Room Clerk
TSS
02.2022 - Current
Certified Trainer
Buffalo Wild Wings
04.2019 - Current
Customer Service Representative
Hello Florida!
01.2018 - 04.2019
High School Diploma -
University High School
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