Summary
Overview
Work History
Education
Skills
Certification
Awards
Personal Information
Work Availability
Timeline
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Dylan Schmidt

Riverview,FL

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Maintenance Technician

BayCare Health System
10.2023 - Current
  • Handle assigned work orders and preventative maintenance (PM) tasks, including inspections, oil changes, meter readings, and equipment checks, ensuring optimal performance
  • Perform a variety of routine maintenance tasks across multiple systems to ensure efficient operations
  • Respond to incoming work requests, prioritizing tasks based on urgency and impact to operations
  • Collaborate with supervisors and facility managers to identify and communicate existing or potential mechanical, electrical, and hydraulic issues
  • Troubleshoot and resolve mechanical breakdowns, ensuring minimal downtime and maintaining operational efficiency
  • Read, analyze, and interpret technical procedures, electrical schematics, blueprints, service manuals, and work orders to execute maintenance and repairs with precision
  • (Dis)assemble and install new machines, condition monitoring sensors, and various equipment to enhance facility performance and reliability
  • Assist in developing and implementing preventative maintenance schedules to reduce unplanned downtime

Supervisor

Fluent Cannabis
10.2021 - 10.2023
  • Supervised and trained a team of sales associates, ensuring excellent customer service and efficient store operations
  • Managed employee schedules, ensuring adequate coverage during peak hours and compliance with labor laws
  • Addressed customer concerns and resolved issues to maintain high levels of customer satisfaction
  • Monitored inventory levels, restocked products, and ensured merchandise was displayed according to company guidelines
  • Supported sales efforts by promoting products, upselling, and achieving store sales targets
  • Enforced store policies and procedures, ensuring compliance with safety, security, and cash handling standards
  • Assisted in preparing sales reports and tracked store performance, reporting to management

FedEx Delivery Driver

FedEx Express
02.2018 - 10.2021
  • Achieved 100% on-time delivery rate for 8 consecutive months, handling up to 148 deliveries per day
  • Loaded, transported, and delivered items safely and on time to clients and businesses
  • Reviewed orders before and after delivery to ensure accuracy and customer satisfaction
  • Assisted with loading and unloading items, maintaining efficiency and safety
  • Delivered exceptional customer service by addressing inquiries, resolving complaints, and ensuring a positive experience
  • Adhered to assigned routes and schedules, maintaining compliance with all transportation laws and safety regulations
  • Prepared delivery reports and maintained accurate documentation of all transactions
  • Operated vehicles and equipment (trucks, cars) safely and efficiently

Server

Crabby's Bar & Grill
01.2012 - 02.2018
  • Ensured compliance with all health and safety regulations, maintaining a clean and safe environment for both customers and staff
  • Delivered excellent customer service, consistently receiving positive feedback and fostering repeat business
  • Trained and mentored new employees, improving team performance and customer service standards
  • Standardized food preparation techniques, ensuring consistency in service quality and guest satisfaction
  • Managed customer complaints and concerns promptly, resolving issues to maintain a positive dining experience
  • Collaborated with kitchen and bar staff to ensure timely delivery of food and drinks, maintaining efficient operations during high-volume periods
  • Maintained accurate transaction records for financial reporting, ensuring transparency and accountability
  • Upsold menu items and promoted specials, contributing to increased sales and profitability

Education

High School Diploma -

Seminole High School
Seminole, FL
01.2012

Skills

  • Positive attitude
  • Customer service
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Problem-solving
  • Client relationship management
  • Documentation and reporting
  • Sales strategy development
  • Adaptability and flexibility
  • Clear communication

Certification

Driver's License, 02/01/20, 02/01/25

Awards

  • Employee of the Month, 10/01/19, "All of our employees are very amazing and dedicated to their jobs. If I had to pick one to receive an award, I would choose Dylan S. He is always going above and beyond to help our customers and works great with other employees. He has a positive attitude every day."
  • Employee of the Month, 06/01/21, "Dylan S takes pride in safety, making sure that he follows through with communication, and does what it takes to get the job done."

Personal Information

Work Permit: Authorized to work in the US for any employer

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Maintenance Technician

BayCare Health System
10.2023 - Current

Supervisor

Fluent Cannabis
10.2021 - 10.2023

FedEx Delivery Driver

FedEx Express
02.2018 - 10.2021

Server

Crabby's Bar & Grill
01.2012 - 02.2018

High School Diploma -

Seminole High School

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Dylan Schmidt