Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Dylan Schoonover

Winter Garden

Summary

Proven customer service expert with a track record of enhancing customer satisfaction at Dandy Dan's Food Products. Leveraged customer assistance and POS system mastery to streamline transactions, significantly reducing queue times. Demonstrated work ethic and integrity, fostering positive customer relations and loyalty. Achieved notable sales increase by promoting store incentives and maintaining high service standards.

Overview

2025
2025
years of professional experience

Work History

Cashier

Dandy Dan's Food Products
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Reduced processing errors by meticulously following transaction procedures.
  • Enhanced shopping experience, provided product information and location assistance.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Increased sales of promotional items by informing customers about current offers.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Food/Beverage

Disney Springs
01.2024 - Current
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
  • Liaised with vendors to negotiate pricing, securing better deals on food and beverage products.
  • Implemented cost control measures to maintain profitability while delivering high-quality services.
  • Assisted in inventory management for optimal stock levels and minimized wastage.

Cashier/Stocker/Packer

At Home
11.2021 - Current

Handled Cash

Cashier/Kitchen

Ward's
06.2019 - 08.2020
  • Assisted customers at checkout to ensure swift and efficient service.
  • Improved checkout speed by organizing workspace and maintaining a clean register area.
  • Processed customer transactions, ensuring accurate cash handling and change distribution.
  • Addressed customer inquiries for optimal shopping experience.
  • Enhanced customer service with friendly and approachable demeanor at checkout.
  • Maintained clean and orderly checkout area to promote positive shopping environment.

Education

High School Diploma - NA

Petal High School
Petal, MS
08.2020

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy

Accomplishments

  • Promoted to Job Title after only timeframe for exceptional performance.
  • Trained and mentored number employees.
  • Documented and resolved Issue which led to Results.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Result by completing Task with accuracy and efficiency.

Timeline

Food/Beverage

Disney Springs
01.2024 - Current

Cashier/Stocker/Packer

At Home
11.2021 - Current

Cashier/Kitchen

Ward's
06.2019 - 08.2020

Cashier

Dandy Dan's Food Products

High School Diploma - NA

Petal High School
Dylan Schoonover