Dylan Schwindt
Littleton,CO
Summary
Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
1-800-GOT-JUNK?
Denver, CO
12.2018 - Current
- During my six years with 1-800-GOT-JUNK
- I helped to lead this struggling franchise and turn it into a positive growth franchise. The franchise was nominated a top performer five times, winning Franchise of the Year in 2019.
- Customer service training initiative resulted in franchise receiving a prestigious service excellence recognition out of 170 franchises.
- Began truck team membership in 2018, driving trucks and placing bids for jobs.
- Assisted with training new hires one-on-one in the field.
- Served as the SPA for daily operations.
- Responsible for hiring, payroll, and scheduling duties.
- Supervised daily operations encompassing staff management.
- Designed and executed strategic plans to enhance business growth.
- Provided training and support to ensure performance levels.
- Performed ongoing assessments of employee performance.
- Designed programs aimed at enhancing customer service skills.
- Examined competitor actions to enhance innovation strategies.
- Achieved sales targets consistently by implementing targeted promotions and upselling techniques
- Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
Head Cashier
The Home Depot
Littleton, CO
08.2015 - 12.2018
- Supervised a team of 30 cashiers, ensuring efficient checkout processes and exceptional customer service
- Managed cash register operations, including handling cash transactions, processing returns, and providing accurate change to customers
- Resolved customer complaints or concerns in a professional manner, escalating issues as necessary to ensure customer satisfaction
- Provided excellent customer service and stayed up to date on product information to help guide customers with answers to their projects
Grocery Clerk
King Soopers
Littleton, CO
04.2014 - 08.2015
- Maintained accurate inventory levels by regularly restocking shelves and rotating products to ensure freshness
- Assisted customers in locating items, providing friendly and knowledgeable service
- Received and verified incoming shipments, checking for accuracy and quality of products
- Efficiently organized backroom storage areas to maximize space utilization and ease of access
Sales Associate
Tradesmart
Littleton, CO
03.2011 - 04.2014
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
- Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
- Was promoted to Buy Back specialist and was the SPA for buying inventory for the store to sale
Education
High school diploma -
Chatfield High School
Littleton, CO05.2012
Skills
- Vendor relationships
- Verbal and written communication
- Team leadership
- Recruitment
- Staff training/development
- Skilled negotiator
- Sales expertise
- Problem resolution
- Leadership and team building
- Supervision and training
- Deadline-oriented
- Advertising and marketing
- Budgeting and cost control strategies
- Data review
- Budgeting and cost control
- Top talent recruiting, hiring, and retention
- Salary structure/compensation analysis
- Performance improvements
Certification
Driver's License
Accomplishments
- TOP PERFORMER (out of 170 franchises) with 1-800-GOT-JUNK? for 5 years
- Customer Service Excellence award in 2023 for 1-800-GOT-JUNK?
- Franchise of the year in 2019 for 1-800-GOT-JUNK?
Timeline
General Manager
1-800-GOT-JUNK?
12.2018 - Current
Head Cashier
The Home Depot
08.2015 - 12.2018
Grocery Clerk
King Soopers
04.2014 - 08.2015
Sales Associate
Tradesmart
03.2011 - 04.2014
Driver's License
High school diploma -
Chatfield High School
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