Dylan Sharrock
Wappingers Fl,NY
Summary
Eager candidate with passion for verifying safety and security of all individuals within area of responsibility. Hardworking individual with excellent eye for detail and in-depth knowledge of emergency situation protocols and procedures. Natural problem-solver with keen ability to relate to people of all ages and backgrounds. Accustomed to multitasking and working quickly and effectively to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Certified in CPR, AED, and First Aid. Reliable and safety-minded with exceptional customer service when assisting guests. Remains poised and grounded in stressful situations. Offers excellent communication and good judgment and consistently remains calm and focused in stressful environments.
Overview
2
2
years of professional experience
Work History
Venue Staff (Waiter, Lifeguard, Set-up, Etc.)
Hudson Valley Ceremonies
04.2021 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Efficiently loaded and unloaded dishwashers, cleaning by hand, large pots or other items used often by kitchen staff.
- Set up over 10 wedding venues to promote welcoming environment and meet or exceed hospitality and service standards.
- Maintained proficiency in first responder skills such as First Aid and CPR and AED to offer individuals in distress optimal support.
- Monitored the safety of guests in and around lake.
- Directed patrons to designated parking spaces.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Cleared, washed, and stacked over 50 plates, dining utensils, and trays quickly and without breaking.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Followed supervisor instructions to complete tasks on time.
Camp Counselor
Greenvale Camp
07.2023 - 08.2023
- Worked with children of varying ages, interests, skills, and developmental levels.
- Led groups of 26 children, ages 4-6, throughout 6 weeks, safely through a variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Implemented rules and regulations to enforce discipline and compliance.
- Documented activities, injuries and accidents to inform parents and maintain consistent records.
- Responded to emergency situations by following first-aid guidelines and coordinating with medical personnel for participants requiring medical attention.
- Encouraged team performance to increase camaraderie, trust and rapport.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Collaborated with other recreation staff in developing new recreational activities.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Monitored participation in recreational activities to provide assistance to participants.
Closing Expert (Seasonal)
Target
05.2023 - 08.2023
- Stocked more than 50 empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
- Delivered value to customers by building reputation for quality products, friendly service and cleanliness.
- Enhanced communication and partnership between staff and vendors.
- Interacted well with customers to build connections and nurture relationships.
Lifeguard
Splashdown Beach
05.2022 - 07.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Observed weather and water conditions and alerted visitors to potential dangers, storms and rip currents.
- Monitored safety of guests in and around swimming pool.
- Maintained rescue equipment by conducting inspections and completing basic repairs.
- Inspected pool during shift and skimmed toys and trash that could clog pool pump.
- Met regulatory compliance for staff members and led safety training to enhance lifesaving skills.
- Completed basic maintenance and repairs to keep pools functioning properly.
- Scrutinized pool deck area to prevent possible injuries or fatalities, minimizing emergent situations.
- Detailed safety rules and procedures regarding activities to customers and guests.
- Saved 100+ distressed persons using rescue techniques and equipment.
- Checked pool and surrounding areas for hazardous conditions.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Entered water more than 300 times to immediately to pull struggling swimmers to safety.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Attentively monitored swimmers to identify distress.
- Provided valuable swim instruction to patrons of various ages to build confidence, strength and skills in positive learning environment.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in timely, efficient manner.
- Educated patrons on safety protocols and enforced safety rules.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Trained new lifeguards on safety procedures and protocol.
- Scanned main areas to monitor for any safety risks.
Fast Food Worker
Burger King
10.2021 - 02.2022
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging for over 200 customers.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Delivered special orders to waiting vehicles and tables to promote specialized service.
- Trained newly hired employees on routine tasks and customer service.
- Made change and returned correct cash and coin to patrons.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
- Reduced customer wait times by quickly operating customer window and sales register.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning, and stocking to high standards and provided excellent customer satisfaction.
- Kept kitchen, counter and dining areas cleaned and sanitized 99%.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Lifeguard
Splashdown Beach
04.2021 - 09.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR and AED to offer individuals in distress optimal support.
- Observed weather and water conditions and alerted visitors to potential dangers, storms and rip currents.
- Monitored safety of over 1,000 guests in and around swimming pool.
- Maintained rescue equipment by conducting inspections and completing basic repairs.
- Inspected pool during shift and skimmed toys and trash that could clog pool pump.
- Saved 100+ distressed persons using rescue techniques and equipment.
- Entered water immediately to pull struggling swimmers to safety.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Attentively monitored swimmers to identify distress.
- Monitored maintenance of water sprayers on half-pipe ride and immediately contacted manager for issues requiring prompt attention.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
Education
High School Diploma -
Roy C. Ketcham Senior High School
Wappingers Falls, NYCurrent
Bachelor's - Pre-Medicine And Music
SUNY At Binghamton
Binghamton, NY05.2027
Skills
- Microsoft Word and Excel
- Interactive communication skills
- Musical notation reading
- Extensive performance background
- Dedicated
- First Aid and CPR
- Lifeguard operations
- Commentary Writing
- Staff Collaboration
Accomplishments
- All County Band for percussion in 6th grade and All County Wind Ensemble for percussion in 8th grade
- Area-All State for percussion in 12th grade
Languages
Spanish
Limited Working
Timeline
Camp Counselor
Greenvale Camp
07.2023 - 08.2023
Closing Expert (Seasonal)
Target
05.2023 - 08.2023
Lifeguard
Splashdown Beach
05.2022 - 07.2022
Fast Food Worker
Burger King
10.2021 - 02.2022
Venue Staff (Waiter, Lifeguard, Set-up, Etc.)
Hudson Valley Ceremonies
04.2021 - Current
Lifeguard
Splashdown Beach
04.2021 - 09.2021
High School Diploma -
Roy C. Ketcham Senior High School
Bachelor's - Pre-Medicine And Music
SUNY At Binghamton
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