Dylan Sherwood
McKinleyville,CA
Summary
Dynamic leader and visionary with a proven track record at New World Wizardry, adept in strategic planning and client service. Excelled in transforming business operations, achieving substantial growth, and fostering robust client relationships. Skilled in financial management and negotiation, with a flair for motivating teams and driving sales leadership. Demonstrates exceptional verbal communication, ensuring client satisfaction and operational excellence.
Overview
25
25
years of professional experience
Work History
Owner
New World Wizardry
01.2000 - Current
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Generated revenues yearly and effectively capitalized on industry growth.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Co-Owner
Artistree Gallery
03.2012 - 09.2015
- Established foundational processes for business operations.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Organized and held "First Friday" gallery events showcasing local artists and music.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Assistant Cafe Manager
Radical Vegan Foods
09.1999 - 03.2003
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Secured daily cash by verifying totals and making nightly deposits.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Motivated staff to perform at peak efficiency and quality.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Coordinated with staff to deliver food to retail locations, special events and functions.
Education
High School Diploma -
Pembroke Academy
Pembroke, NH05.1998
Skills
- Business Management
- Consulting
- Financial Management
- Culinary Wizard
- Client Service
- Product branding
- Staff Management
- Sales Leadership
- Verbal and written communication
- Small business operations
Timeline
Co-Owner
Artistree Gallery
03.2012 - 09.2015
Owner
New World Wizardry
01.2000 - Current
Assistant Cafe Manager
Radical Vegan Foods
09.1999 - 03.2003
High School Diploma -
Pembroke Academy