Dylan Shick
Tannersville,PA
Summary
Hospitality management professional with hands-on experience in member relations, concierge services, and event coordination. Expertise in delivering personalized service and creating exceptional client experiences. Committed to leveraging strong relationship-building skills in a luxury hospitality sales and marketing role.
Overview
4
4
years of professional experience
Work History
Member Relations Associate
Serenite Private Members Club
10.2023 - Current
- Coordinated member and guest arrivals, addressed inquiries, and resolved requests through in-person, phone, and text communication, ensuring a seamless experience.
- Curated personalized concierge experiences by arranging dining reservations, transportation, local attractions, wine tastings, and customized itineraries.
- Built lasting relationships with members and prospective members by anticipating needs and delivering attentive, personalized service throughout their stay.
- Assisted in planning and setup of member engagement events, collaborating across departments to elevate overall member experience.
Membership & Events Intern
Carbon Chamber & Economic Development Corporation
01.2023 - 09.2023
- Coordinated planning and execution of galas, networking events, mixers, and community programs to enhance member engagement.
- Advanced membership opportunities and events through targeted professional outreach.
- Maintained membership records and engagement using a customer relationship management (CRM) database.
- Cultivated relationships with local business leaders via networking events, ribbon cuttings, and community initiatives.
Education
Bachelor of Science - Hospitality Management,Event Operations Management
East Stroudsburg University
East Stroudsburg, PA05-2027
Skills
- Member Relations
- Guest Experience
- Personalized Service
- Event Coordination
- Customer Relationship Management (CRM)
- Relationship Building
- Strategic Partnerships
- Professional Communication
- Organizational Skills
- Time Management
- Problem Solving
- Microsoft Office Suite
Certifications And Awards
- Certified Hotel Industry Analyst (CHIA)
- ServSafe Manager Certification
- Robert Uguccioni Memorial Scholarship — Awarded by the Pocono Mountains Visitors Bureau for excellence in hospitality and tourism.
- East Stroudsburg University Academic Scholarship Recipient
Timeline
Member Relations Associate
Serenite Private Members Club
10.2023 - Current
Membership & Events Intern
Carbon Chamber & Economic Development Corporation
01.2023 - 09.2023
Bachelor of Science - Hospitality Management,Event Operations Management
East Stroudsburg University