Dylan Siener
Janesville,Wisconsin
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
8
8
years of professional experience
Work History
Food Service Leader
Kwik Trip
04.2016 - Current
- Identified and implemented enhancements to customer service and communication to improve efficiency and customer satisfaction.
- Planned and researched menus to maintain good variety.
- Prepared in-store analytics on wastage and product distribution.
- Interacted with over a thousand customers per day regarding inquiries and complaints.
- Assisted with daily operations of store by reviewing inventory levels, monitoring delivery of supplies, inspecting food preparation and orienting kitchen and dining crew on procedures, store cleanliness and new items or promos.
- Monitored temperatures on soup bar and refrigerator equipment to promote proper food storage and safety.
- Supervised and trained personnel in high-quality operations.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Developed and maintained positive relationships with customers to enhance service.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Learned other teammates' work tasks to train as backup.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food inventory and supplies to prevent waste.
- Monitored food preparation, production, and plating for quality control.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Directed food preparation and cooking activities to meet health and safety standards.
- Supervised food presentation and plating to enhance visual appeal.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Controlled food costs and managed inventory.
- Served consistent portions following recipes and control standards.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
Education
No Degree - Undecided
University of Wisconsin Whitewater
Whitewater, WISkills
- Inventory Control
- ServSafe
- Food Storage
- Customer Service
- Equipment Maintenance
- Food Assembly
- Safe Food Handling
- Quality Control
- Productivity and Efficiency
- Problem-Solving
- Working Quickly
- Team Oriented
- Plates Presentation
- Basic Mathematics
- Food and Safety Standards
- Heavy Lifting Capacity
- Working With Diverse People
- Multitasking
- Quick Learner
- Complex Problem-Solving
- Supply Inventory Management
- ServSafe Certification
- Positive Attitude
- Food Preparation
- Interpersonal Skills
- Fast-Paced Environment
- Cleaning and Sanitation
- Strong Work Ethic
Timeline
Food Service Leader
Kwik Trip
04.2016 - Current
No Degree - Undecided
University of Wisconsin Whitewater
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