Dylan Six
Finance Manager
Fredericksburg,VA
Summary
Automotive Sales & Finance professional with close to 10 years of high quality experience/training/and mentorship in automotive sales. Recognized consistently for performance excellence, a hunger to learn, and a dedication to maintaining the highest level of customer satisfaction through professionalism, integrity, and the willingness to go the extra mile for each and every customer. I'm enthusiastic to contribute to team's success with my vast knowledge of lenders unique programs, personal and professional relationships I've established and maintained and extensive experience satisfying each and every customer regardless of their individual circumstances, personalities or objections.
Overview
3
3
years of post-secondary education
9
9
years of professional experience
Work History
Automotive Finance Manager
Pride Auto Sales
Fredericksburg, VA
10.2020 - 02.2021
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Completed sales contracts, purchase documentation, registration paperwork and dealership records.
- Trained sales staff on qualifying buyers and matching requirements and interests to various car or truck models.
- Resolved customer concerns regarding loan financing and warranties.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts.
- Prioritized the urgency of packaging deals and getting them to lenders to fund ASAP.
- Assisted sales people in prospecting/lead follow up by answering complicated questions by there clients, getting credit applications completed over the phone.
- Coached sales people on overcoming objections/word tracks/ and possible stipulations needed to have there appoints show as prepared as possible.
- Developed systems and strategies to increase efficiency between the management team and the sales teams.
- T.O. and closed customers with a extremely high success rate.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Compiled and maintained databases of loan applicants' credit histories, corporate financial statements and other financial information.
- Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained an impressive and unique "Family" of loyal customers over my close to 10 years in the business by always going above and beyond to exceed my clients expectations.
- Experienced working with sub-prime as well as prime customers to understand needs and provide excellent service, while also maximizing dealership profits.
- Identified issues, analyzed information and provided creative solutions to problems to close extra deals that would otherwise be lost.
- Developed and maintained relationships with several underwriters and dealer relation managers with 20-30 lenders.
- Signed agreements with new lending institutions and maintained good working relationships to secure competitive interest rates and financing programs.
- Coordinated with management team to ensure our inventory and F&I programs aligned with our marketing strategy.
F&I /Senior Sales Consultant
Koons Automotive Inc
Fredericksburg, VA
02.2015 - 10.2020
- Conducted research, gathered information from multiple sources to developed and maintain product knowledge.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Developed and maintained courteous and effective working relationships.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked with all types of unique customers to understand needs and provide excellent service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Training and providing the sales team with information on finance and lease programs and the benefits of the dealership's financing and extended service programs.
- Developed an extensive knowledge of the F&I department by working all my deals front to back and developing mentor type relationships with senior F&I managers.
- Assisted senior-level credit officers with complex loan applications.
- Created unique and creative strategies to develop and expand existing customer sales, which resulted in a 50-75% increase in personal sales.
- Developed and sharpened the ability to work a deal that meets or exceeds customers expectations while maximizing profitability.
Sales Consultant
Pohanka Nissan
Fredericksburg, VA
01.2012 - 01.2015
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Completed registration paperwork and sales documentation.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Generated consistent referrals and repeat business by providing exceptionally knowledgeable and friendly service.
- Responded to customer enquiries via telephone and email.
- Offered comprehensive knowledge of vehicle operations and brand features.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Negotiated vehicle prices and secure financing for customers.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Negotiated purchase prices and explained sales, warranty and optional products.
- Contacted associated dealerships to locate desired vehicles meeting customer specifications.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts.
Education
High School Diploma -
North Stafford High School
Stafford 08.2008 - 06.2011
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Negotiation/Closing strength
Sub-Prime & Prime familiarity
Relationship building
Financing Options
Financing knowledge
Persuasive communication style
Team collaboration
Upselling strategies
Aftermarket products
Consultative techniques
Financial analysis aptitude
Financial transactions expertise
Deep knowledge of bankruptcy processes
Critical thinking
Self-motivated professional
Excellent telephone etiquette
Excellent listening skills
DMS/CRM software proficiency
Developing unique dealer/lender relationships
Timeline
Automotive Finance Manager
Pride Auto Sales
10.2020 - 02.2021
F&I /Senior Sales Consultant
Koons Automotive Inc
02.2015 - 10.2020
Sales Consultant
Pohanka Nissan
01.2012 - 01.2015
High School Diploma -
North Stafford High School
08.2008 - 06.2011