Dylan Smith
Richmond,VA
Summary
I am a reliable, hard for working individual. I have experience in a few different fields of work; With a successful history of managing and meeting challenging performance targets, such as getting an award for recognition of exceptional service from Forbes. I am a fast pace worker who can get jobs done in a timely and professional manner.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Mover
College Hunks Hauling Junk & Moving
08.2023 - Current
- Moved furniture and boxes using utility dolly and truck ramp.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to 300 lbs.
- Arranged items at destination according to customer requests and instructions.
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
- Moved/Delivered out of state moves at a quick and timely manner
Licensed Insurance Agent
Family First Life
03.2021 - Current
- Calculated quotes and educated potential clients on insurance options.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Provided coverage option information to assist clients in protecting assets.
Guest Service Representative
Nicewonder Farm & Vineyard
12.2022 - 08.2023
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Delivery Driver
Dominos Pizza Inc.
05.2018 - 12.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered food to customer doorsteps and business offices.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
Cook
The Greene Turtle Sports Bar & Grille
02.2015 - 04.2018
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Customer Service Representative
Chextop Of America
03.2011 - 01.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Education
No Degree - Business Administration
Anne Arundel Community College
Arnold, MDHigh School Diploma -
Arundel High School
Gambrills, MD06.2011
Skills
- Payment Handling
- Vehicle Maintenance
- Transportation and Logistics
- Box Labeling
- Special Requests
- Issue Resolution
- Performance Strategies
- Problem-Solving Skills
- Stacking and Staging
- Time Management
- Staff Management
- Guest Satisfaction
Accomplishments
- Award for recognition of exceptional service from Forbes Travel Guide
Certification
- DOT certification
Timeline
Mover
College Hunks Hauling Junk & Moving
08.2023 - Current
Guest Service Representative
Nicewonder Farm & Vineyard
12.2022 - 08.2023
Licensed Insurance Agent
Family First Life
03.2021 - Current
Delivery Driver
Dominos Pizza Inc.
05.2018 - 12.2022
Cook
The Greene Turtle Sports Bar & Grille
02.2015 - 04.2018
Customer Service Representative
Chextop Of America
03.2011 - 01.2015
No Degree - Business Administration
Anne Arundel Community College
High School Diploma -
Arundel High School