DYLAN SMITH
Wayne,NJ
Summary
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Overview
9
9
years of professional experience
Work History
TECHNICAL
EXPERT, APPLE
05.2023 - Current
- Contributing to an inclusive work environment by respecting differences and being curious
- Having an aptitude for developing skills in repairs and learning about how the devices work
- Being able to prioritize responsibilities and coming to an effective decision quickly
- Earning the trust of coworkers and customers by being a mentor and possessing the necessary knowledge
- Consistently maintaining a 98% or higher SUR while guiding the team through new repair strategies and best practices
- Consistently high TMS & NPS while supporting the team when not repairing devices
TECHNICAL SPECIALIST
APPLE
02.2022 - 05.2023
- Assessed customer support needs when greeting customer, then providing solutions such as referring to other team members or providing the answer myself
- Pliability when it came to regularly fluctuating between different technical specialties and skill sets
- Adapting to products evolving over time and embracing new changes
- Great time management skills and making the right decision in a timely manner
- Consistent success with Sessions Per Queued Hour, Sessions taken, In any given quarter constantly having the most Sessions taken in store
- At one point having seen over 1,000 customers, always maintaining an NPS & TMS score of over 90
FWE/SPECIALIST
APPLE
09.2021 - 02.2022
- Demonstrated a capability for learning about new products and features, while having a keen interest in Apple technology
- Provided great customer interactions in all environments
- Showcasing strong communication skills that allowed for conversations to be had with both small groups and on an individual level
- Demonstrated Apple’s values of inclusion and diversity
BARISTA, STARBUCKS
04.2015 - 02.2022
- Maintains a calm demeanor during periods of high volume
- Extensive knowledge of products and providing quality beverages
- Keeping workspace clean and organized and multitasking while keeping customers happy
QC CHEMIST
LAB TECH, AQUA PROTECH LABS
08.2018 - 04.2018
- Use wet chemistry techniques including calorimetric analyses to perform various tests
- Operate, calibrate, and troubleshoot instrumentation: cyanide distillation, spectrophotometer, pH meters, SCP Digi Block, and conductivity/turbidity meter
- Solid phase extraction of organic compounds using sanitation and microwave
- Preparation of stock and calibration standards Perform various analytical assays based on existing SOPs and independent methodologies
- Updates existing SOPs to improve accuracy and results, maintain and update calibration curves, chain of custody, data and records using Element LIMS software
- Effectively organize and maintain daily workflow of all tests and keeping organized records, analyze and report quarterly results to NJDEP
- Operational knowledge of TOC/DOC analyzer
Education
ESSEX COUNTY COLLEGE
MIRA COSTA COLLEGE
Skills
- Highlight your skills that are relevant to the role you’re applying for
Timeline
TECHNICAL
EXPERT, APPLE
05.2023 - Current
TECHNICAL SPECIALIST
APPLE
02.2022 - 05.2023
FWE/SPECIALIST
APPLE
09.2021 - 02.2022
QC CHEMIST
LAB TECH, AQUA PROTECH LABS
08.2018 - 04.2018
BARISTA, STARBUCKS
04.2015 - 02.2022
ESSEX COUNTY COLLEGE
MIRA COSTA COLLEGE