Dylan Smith
Helena,GA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Also , Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Remote Fraud Detection & Prevention
Bank of America
Charlotte, NC
01.2023 - 12.2023
- Assisted in resolving disputes between customers and banks regarding suspicious transactions or account activity.
- Identified patterns of suspicious behavior through data analysis and reporting.
- Provided feedback to customers on the status of their claims and answered inquiries related to fraudulent activities.
- Investigated potential fraud cases by gathering and analyzing customer data.
Project Assistant - Remote
Blue Cross and Blue Shield
Longview, TX
08.2022 - 12.2022
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Updated customer accounts, addresses and contact information within call management databases.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Navigated through computer systems to review information and respond appropriately to callers.
Project Assistant - Remote
Bath & Body Works
Columbus, OH
10.2021 - 08.2022
- Adhered to all applicable laws, regulations, policies and procedures regarding customer service standards.
- Demonstrated excellent communication skills while interacting with customers over the phone or online.
- Assisted customers with navigating the company website as needed.
- Monitored incoming calls and emails for resolution purposes.
- Resolved customer issues related to billing inquiries, account setup, product information, and other general concerns.
- Provided customer service and technical support to customers via phone, email, and chat.
- Maintained accurate records of customer interactions in a timely manner.
Education
High School Diploma -
Greater Ohio Virtual School
Warren, OH05-2020
Skills
- Effective Communication
- Telephone and email etiquette
- Fraud Detection and Identification
- Proficient in Multiple Software Programs
- Transaction review
- Account information review
- Ethical standards
- Dispute Resolution
- Call Management
- Case Management
- Data Analysis
- Verbal and written communication
Timeline
Remote Fraud Detection & Prevention
Bank of America
01.2023 - 12.2023
Project Assistant - Remote
Blue Cross and Blue Shield
08.2022 - 12.2022
Project Assistant - Remote
Bath & Body Works
10.2021 - 08.2022
High School Diploma -
Greater Ohio Virtual School
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