Dylan Smith
Charlotte,NC
Summary
Dynamic leader with proven expertise in enhancing operational efficiency and customer satisfaction at Red Lobster. Excelled in staff management and inventory control, leveraging bilingual skills to foster an inclusive environment. Achieved significant improvements in service quality and financial accuracy, demonstrating a keen ability for customer engagement and Microsoft Excel. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Highly proactive manager with 4 years of experience in team leadership in Hospitality industry. Background includes sales, management and customer service in fast-paced settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Red Lobster
01.2020 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Implemented detailed recipe documentation procedures, ensuring consistency in taste and presentation across all dishes served.
- Motivated team of 20 employees to maintain high standards of food preparation and efficiency for 10 hours per shift.
- Streamlined kitchen operations for increased efficiency by implementing effective inventory management systems.
Night Auditor Supervisor
Courtyard
07.2018 - 05.2021
- Managed front desk operations during overnight shifts, providing exceptional customer service to guests throughout their stay.
- Analyzed revenue data to identify trends and potential areas for improvement, supporting the hotel''s long-term growth goals.
- Maintained a safe and secure environment both for guests and staff by adhering to hotel safety protocols and monitoring security systems throughout the night.
- Streamlined night audit operations for improved efficiency and accuracy in financial reporting.
Education
Bachelor of Arts - International Business
Indiana University of Pennsylvania
Indiana, PASkills
- Bilingual Spanish/English
- Microsoft Excel & Word
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Point of Sale (POS) system operation
- Passion for customer satisfaction
Certification
Servsafe certified-2022-2027
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Manager
Red Lobster
01.2020 - Current
Night Auditor Supervisor
Courtyard
07.2018 - 05.2021
Bachelor of Arts - International Business
Indiana University of Pennsylvania