Dylan Smith
Fayetteville,AR
Summary
Product professional with experience in SaaS development and user-centered design. Proven ability to lead cross-functional teams, conduct user research, and implement data-driven product enhancements. Combining technical expertise in software development, SQL, and analytics with strong personal and management skills honed through emergency medical services. Demonstrated success in translating customer feedback into actionable product features while effectively managing multiple concurrent projects.
Overview
2
2
years of professional experience
Work History
Product Intern
Acres
11.2024 - Current
- Led mobile app strategy and user growth by implementing data-driven product improvements
- Generated key product insights by analyzing 100+ customer feedback items across 4 months, resulting in 3 major feature priorities
- Conducted user interviews and analysis to discover customer pain points
- Collaborated with UX/UI designers to create 3-4 new app functionalities that solved user problems
- Built end-to-end mobile analytics dashboard using SQL, Python, and Streamlit, enabling team to track KPIs and reduce decision-making time
Senior Project Manager
McMillion Innovation Studio
01.2024 - Current
- Led teams of 4-5 members through the human centered design process
- Conducted 30+ interviews per semester with industry experts to facilitate customer discovery process
- Implemented product management frameworks including roadmaps, OKRs, and user personas to enhance product development efficiency
- Developed 4+ prototype iterations per project based on customer feedback and research
- Communicated weekly project plans and progress to key stakeholders and project contributors.
- Created and presented pitch deck identifying need and solution
Emergency Medical Technician
Central EMS-Washington County Regional Ambulance Authority
04.2023 - Current
- Provided life-saving patient care in austere and unpredictable environments
- Worked in teams with higher and lower-skilled providers to ensure proper patient care
- Managed multi-agency emergency response coordination, including air medical services, fire departments, and specialized rescue teams
- Maintained responsibility for team members in hazardous situations
Education
Bachelor of Arts - Computer Science
University Of Arkansas
Fayetteville, AR05.2025
Skills
- Team Leadership
- AI Tools
- SaaS Development
- Agile Development
- Customer Discovery
- Product Innovation
- UX Design
Timeline
Product Intern
Acres
11.2024 - Current
Senior Project Manager
McMillion Innovation Studio
01.2024 - Current
Emergency Medical Technician
Central EMS-Washington County Regional Ambulance Authority
04.2023 - Current
Bachelor of Arts - Computer Science
University Of Arkansas
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