Summary
Overview
Work History
Education
Skills
Timeline
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DYLAN SMITH

Glenolden,PA

Summary

Proactive team leader with extensive experience in leading teams and managing multiple projects. Excellent communication and problem-solving skills, along with the ability to motivate and inspire team members to achieve a common goal. Well-versed in training and developing staff, while providing exceptional customer service for a positive customer experience. Strong commitment to quality assurance and process improvement in the workplace.

Professional emergency response specialist with experience in fire suppression, rescue operations, and hazardous material handling. Strong focus on teamwork, ensuring safety, and achieving operational goals. Reliable and adaptable with skills in emergency medical response, incident command, and community education. Known for effective communication, physical stamina, and quick decision-making.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
10
years of professional experience

Work History

Firefighter

Collingdale Fire Company
04.2025 - Current
  • Utilized technical expertise in operating specialized firefighting equipment such as aerial ladders, hydraulic extrication tools, and thermal imaging cameras.
  • Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Monitored and responded to hazardous gas levels and smoke detectors to avoid injuries and fatalities.

Customer Service Representative

Royal Farms
07.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Supervisor

Wawa
07.2021 - 05.2024
  • Trained new employees on company policies, procedures and work ethics.
  • Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
  • Delegated tasks to team members according to individual strengths.
  • Worked closely with upper management to develop strategies for improving operational efficiency within the department.
  • Ensured that safety protocols were followed at all times by all staff members.
  • Communicated employee, customer and workplace needs to managers.
  • Resolved conflicts between team members and departments.

Firefighter

Hilltown fire company
11.2014 - 01.2024
  • Operations Management
  • Inventory Control
  • Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
  • Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
  • Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
  • Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.

Education

High School Diploma -

Perkasie, Pa
01.2020

Skills

  • Staff Management
  • First aid certified
  • Fire safety
  • Firefighting
  • Structural firefighting
  • Electrical engineering standards
  • Power systems
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Payment processing

Timeline

Firefighter

Collingdale Fire Company
04.2025 - Current

Customer Service Representative

Royal Farms
07.2024 - Current

Supervisor

Wawa
07.2021 - 05.2024

Firefighter

Hilltown fire company
11.2014 - 01.2024

High School Diploma -

DYLAN SMITH