Dylan Smith
Troy,NH
Summary
Results-driven Senior Sales Support Representative with expertise in CRM management and customer engagement at Bemis Associates Inc. Demonstrated ability to achieve sales quotas through effective training and collaboration, optimizing team efficiency. Recognized for building strong customer relationships and providing innovative solutions, contributing to significant sales growth.
Overview
14
14
years of professional experience
Work History
Senior Sales Support Representative
Bemis Associates Inc.
06.2025 - Current
- Boosted client engagement through tailored sales presentations and proposals.
- Ensured accurate customer interaction records utilizing CRM software effectively.
- Trained new staff, improving sales support processes and team efficiency.
- Collaborated with cross-functional teams to resolve complex customer issues effectively.
- Managed customer accounts, addressing inquiries and resolving service issues promptly.
- Strengthened client retention through exceptional service and relationship building.
Sales Support Representative
Bemis Associates Inc.
07.2022 - 06.2025
- Ensured timely fulfillment of sales orders through coordinated processing efforts.
- Enhanced customer satisfaction by effectively managing inquiries and providing solutions.
- Streamlined communication with sales team, improving overall response times.
- Maintained accurate inventory records, ensuring data consistency and reliability.
- Monitored industry trends and company offerings to stay informed and proactive.
- Provided valuable customer feedback to managers for operational improvements.
Product Development Technician
Bemis Associates Inc.
01.2018 - 07.2022
- Enhanced product performance through development and testing of adhesive formulations.
- Resolved production issues by collaborating with cross-functional teams for effective solutions.
- Ensured compliance with industry standards through rigorous quality control inspections.
- Supported sales teams by providing detailed product specifications and performance data.
- Assisted in patent applications by offering technical insights during development phases.
- Guided product improvements through comprehensive competitive analysis research in the market.
Chemical Operator
Omnova Solutions Inc
04.2012 - 01.2018
- Ensured safety compliance by operating and monitoring chemical processing equipment.
- Reduced downtime through routine machinery inspections and proactive maintenance identification.
- Enhanced production efficiency by collaborating with team members on workflow optimization.
- Trained operators in safety protocols and operational procedures for effective performance.
- Managed chemical storage, mixing, and monitoring throughout the production process.
- Calibrated equipment consistently to maintain optimal chemical processing performance.
Education
High School Diploma -
Athol High School
AtholSkills
- CRM management
- Sales training
- Customer relationship management
- Microsoft office expertise
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking
- Customer engagement
- Product knowledge
- Analytical thinking
- Reliability
Timeline
Senior Sales Support Representative
Bemis Associates Inc.
06.2025 - Current
Sales Support Representative
Bemis Associates Inc.
07.2022 - 06.2025
Product Development Technician
Bemis Associates Inc.
01.2018 - 07.2022
Chemical Operator
Omnova Solutions Inc
04.2012 - 01.2018
High School Diploma -
Athol High School