Dylan Sone
Pearland,TX
Summary
Disciplined and dependable U.S. Army Supply Sergeant with 8+ years of logistics experience and 2 years of remote customer service with Hyatt Vacation. Known for exceptional accountability, problem-solving, and professionalism. Brings a strong service-oriented mindset and the ability to remain calm under pressure—key assets for customer-facing roles. Seeking to bring efficiency, empathy, and dedication to a new position in hospitality or customer support. Seasoned Supply Sergeant with relevant experience in logistics, inventory management, and procurement. Known for strong leadership skills, adept at coordinating teams to achieve operational objectives. Proven ability to make significant contributions to organizational efficiency through innovative process improvements. Demonstrated track record of integrity, responsibility and commitment in previous roles.
Overview
12
12
years of professional experience
Work History
Supply Sergeant
U.S. Army
Fort Leavenworth, USA
02.2018 - Current
- Oversaw distribution and accountability of government property and equipment
- Maintained accurate inventory records and tracked supplies using GCSS-A
- Managed logistics support for operations, ensuring unit readiness
- Handled property valued at over $100,000 with zero loss
Supply Clerk
U.S. Army
Fort Hood, USA
08.2015 - 01.2018
- Maintained automated supply tracking systems
- Processed unit inventory and fulfilled supply orders with accuracy
- Resolved discrepancies in documentation and ensured shipment accuracy
- Drafted and maintained supply records and reports to military standards
Remote Customer Service Representative
Hyatt Vacation
06.2013 - 06.2015
- Delivered high-quality service to vacation members and guests via phone and email
- Assisted with booking, reservation changes, billing questions, and general inquiries
- Resolved guest concerns promptly and professionally to ensure satisfaction
- Maintained a welcoming and helpful tone across all communications
- Documented all interactions accurately using internal CRM systems
- Demonstrated hospitality-focused service that aligns with Hyatt’s customer standards
Education
High School Diploma -
Kauai High School
Lihue, HI03.2013
Skills
- Customer Service & Hospitality Support
- Phone and Email Communication
- Conflict Resolution
- Inventory Management
- Accountability Documentation
- Multitasking & Adaptability
- Problem Solving & Critical Thinking
- CRM & Ticketing Platforms
- Attention to Detail
- Attention to detail
- Time management
- Property accountability
- Supply chain management
Skills
Very Good, Excellent, Very Good, Excellent, Good, Excellent, Very Good, Good, Excellent
Timeline
Supply Sergeant
U.S. Army
02.2018 - Current
Supply Clerk
U.S. Army
08.2015 - 01.2018
Remote Customer Service Representative
Hyatt Vacation
06.2013 - 06.2015
High School Diploma -
Kauai High School
Similar Profiles
Isabella EisenherzIsabella Eisenherz
Psychological Operations Specialist at U.S. Army Reserves / U.S. Army Active DutyPsychological Operations Specialist at U.S. Army Reserves / U.S. Army Active Duty
Eugene JonesEugene Jones
Personnel Management Specialist at U.S. Pentagon / U.S. ArmyPersonnel Management Specialist at U.S. Pentagon / U.S. Army
Autumn JoinerAutumn Joiner
VICTIM ADVOCATE at Army Community Service (ACS), U.S. ArmyVICTIM ADVOCATE at Army Community Service (ACS), U.S. Army
Cole HeffnerCole Heffner
Intelligence Analyst at U.S. Army, Army National Guard, 28 IDIntelligence Analyst at U.S. Army, Army National Guard, 28 ID
April SpencerApril Spencer
At Home Mom at Self-employeedAt Home Mom at Self-employeed