Dylan Steitz
Tacoma
Summary
Instructional designer with extensive experience at The Home Depot, focusing on content development and e-learning design. Proven ability to conduct needs assessments and produce engaging training videos. Developed innovative training solutions that significantly improved employee performance and engagement. Skilled in stakeholder collaboration to implement effective learning initiatives.
Overview
16
16
years of professional experience
Work History
Instructional Designer
THE HOME DEPOT
Tacoma
01.2022 - 01.2025
- Developed content for instructor lead, customer facing courses teaching basic to complex home improvement projects from concept to presentation while managing input from merchants, marketing partners and customer training managers/instructors, including the first YouTube Live course for Home Depot
- Partnered with a colleague to build, test and deliver Spanish language translations of introduction to the trades courses in Storyline
- Created a series of distance learning courses to that combined home measuring principles and introduced calculation and quoting software for measure technicians to deliver calculations and quotes in one appointment
- Built and developed eLearning modules for Sales Manger Onboarding program including Store Connectivity and Generating Leads
Sr. Instructional Designer
REI
Seattle
01.2021 - 01.2022
- Managed LMS (Wisetail) and improved usability through stakeholder input and functionality through vendor requests
- Developed content and initial deliverables for Racial Equity, Diversity and Inclusion (REDI) initiatives including CBT, instructor led and blended solutions
- Created remote working eLearning modules for employees and managers to navigate work and culture through REI's transition without a centralized building
- Collaborated with multiple HR and Talent Management partners on multiple project from career profiles to benefits
Instructional Designer
SUR LA TABLE
Seattle
01.2015 - 01.2020
- Wrote, produced, directed, filmed and edited a 30 minute training video and eLearning support module to improve customer engagement; the first ever deliverable to support the Culinary program
- Led vendor-funded Brand Training program to increase employee knowledge of participating brands' stories, products and innovations by creating engaging vendor approved content and knowledge checks
- Developed and maintained our Learning Management System (Skillsoft) as well as troubleshooting system problems with multiple vendors
- Created eLearning modules for employee core product knowledge as the base to be expended for advanced and expert product and brand training
- Partnered with all departments to transfer necessary knowledge to the field through needs analysis and business initiatives
Technical Training Manager
LA MARZOCCO USA
Seattle
01.2013 - 01.2014
- Developed a comprehensive three day, training course for technicians to attend from across North America
- Increased the number of classes offered and reduced the class size to maximize effectiveness
- Conducted needs analysis with La Marzocco Support and Parts departments to create and develop content modules for training material
- Facilitated, scheduled, and managed all aspects of the training program
Instructional Designer
THE HOME DEPOT
Atlanta
01.2010 - 01.2012
- Designed and implemented instructor-led, self-paced learning programs and for more than 300,000 front-line retail associates to support enterprise and unit-specific strategies
- Analyzed gaps between role performance and business goals and refined processes accordingly
- Developed on line, print, and instructor-led modules, job aids, and custom learning solutions to better align individual performance of customer-facing associates with business strategies
- Developed curriculum for the expanding, centralized, instructor-led, distance-learning program for 16,000 supervisors and associates per year
- Identified and partnered with the best trainers from across the enterprise to assess and deliver distance-learning New Hire Onboarding for Merchandizing Execution Associates to be trained at any of the more than 2,200 Home Depot locations
- Created initial course to teach supervisors to order stock using mobile devices. Refined content according to objectives and learner results
- Built instructor-led courses and activities for Home Depot's headquarters-based Leadership Development Program, which develops 5,000, newly-promoted leaders annually
- Created new classes for leaders in newly emerged divisions of the company
- Refined the program by observing classes and working with subject matter experts and instructors in Workforce Management, Finance, and other leadership fundamentals
- Worked with external vendors, internal merchants, and other stakeholders to create and improve in-store workshops designed for customers in each of the organization's more than 2,200 stores
- Created a comprehensive training solution to support the enterprise's implementation of a complex computer-based system that replaced a de-centralized, paper-based scheduling system
- Wrote, produced, and designed a cascading training program to train supervisors and managers to use the complex software facilitate staffing
- Partnered with business leaders to roll out three waves of instructor-led training events
- Implemented informal learning channels through internal social media to support change management and software implementation
- Emphasized key features of FaST, the enterprise's largest investment, to teach executives to access real time data of individual stores, freed 15 hours of labor per week in each store, and allowed associates to view and request schedules by logging into the system from home
- Trained 5,000 managers and executives within $1 Million budget
Technical Writer, Cargo Learning
DELTA AIRLINES
Atlanta
01.2009 - 01.2010
- Contracted to integrate Delta and Northwest cargo training programs by working with frontline, administrative, and cross-divisional partners such as Customer Service and Corporate Safety. As a result, programs were integrated well before the FAA's deadline
- Analyzed and organized both organizations' training by job function to assess gaps. Designed Learning portal by function to help associates determine required and available training
- Authored and published the initial training catalog for Delta's expanding cargo division
Education
Bachelor of Science - Mass Communication with a focus on Video Production, Thematic Sequences in Marketing and Latin American Studies
MIAMI UNIVERSITY
Oxford, OHSkills
- Content development and curriculum design
- Learning management systems
- E-learning design
- Needs assessment
- Video production
- Instructional strategies
Timeline
Instructional Designer
THE HOME DEPOT
01.2022 - 01.2025
Sr. Instructional Designer
REI
01.2021 - 01.2022
Instructional Designer
SUR LA TABLE
01.2015 - 01.2020
Technical Training Manager
LA MARZOCCO USA
01.2013 - 01.2014
Instructional Designer
THE HOME DEPOT
01.2010 - 01.2012
Technical Writer, Cargo Learning
DELTA AIRLINES
01.2009 - 01.2010
Bachelor of Science - Mass Communication with a focus on Video Production, Thematic Sequences in Marketing and Latin American Studies
MIAMI UNIVERSITY